Job Summary

Applications are invited from qualified persons for the above vacant position.

  • Minimum Qualification: Diploma
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description

Operational Duties
•    Accurately schedule and assign employees to ensure optimal floor coverage and floor management
•    Maintain a system for follow up on task completion
•    Initiate and enforce operational policies and procedures
•    Ensure proper implementation of operational standards
•    Promptly and accurately complete relevant "paperwork" such as incident reports, new hires
•    Maintain employee records
•    Maintain quality assurance standards
•    Oversee store opening and closing procedures

Financial Duties
•    Prepare sales forecasts
•    Calculate future expenses
•    Prepare and set budgets
•    Schedule, track and control expenditure
•    Apply cost-effective strategies
•    Analyze budget variances and take corrective action
•    Update and maintain financial and statistical records
•    Control payroll

Staff Recruitment, Management and Development
•    Recruit, interview, select and onboard staff
•    Train, mentor and coach staff at various levels
•    Performance manage staff including performance evaluations and feedback
•    Recommend staff for promotions and salary adjustments
•    Provide necessary interventions to proactively address any performance issues
•    Discipline and counsel staff where appropriate
•    Utilize retention tools to reduce staff turnover
•    Handle staff conflicts and concerns in a timely manner

•    Ensure store compliance with health and safety regulations
•    Ensure compliance with labor laws and regulations
•    Ensure compliance with company personnel policies and procedures
•    Communicate and ensure compliance with company best practices and policies

Inventory Management
•    Monitor and maintain appropriate inventory levels
•    Update and maintain inventory records
•    Develop and sustain vendor relationships to ensure availability of merchandise
•    Ensure goods are received properly
•    Oversee and control shrinkage and loss
•    Manage the operations of the stockroom and sales floor to ensure timely processing and replenishment of merchandise
•    Handle damaged merchandise and returns

Security, Health and Safety
•    Secure merchandise through implementing appropriate security measures and systems
•    Monitor and track safety controls
•    Ensure safety of employees and customers through compliance with safety provisions and regulations such as fire fighting systems and emergency procedures
•    Maintain a clean and hygienic retail environment
•    Maintain a high standard of housekeeping

Customer Service
•    Drive high levels of customer satisfaction by identifying and addressing customer requirements
•    Deal with customer complaints and queries in a professional manner
•    Initiate and implement customer services such as after-sales service and home delivery
•    Motivate staff to provide top customer service

Strategic planning
•    Develop business strategies by analyzing operating and financial reports
•    Review relevant data to inform store-specific strategies and address store needs
•    Set sales goals and quotas for staff

Optimize sales opportunities through the execution of merchandising strategies including:
•    Appropriate signage and store layout
•    Effective in-store merchandise displays
•    Development of promotional material
•    Implementing markdowns
•    Marketing merchandise through advertising and promotions
•    Authorizing clearance sales

•    Formulate pricing polices by reviewing relevant data and trends
•    Ensure pricing is accurate and competitive

Self development
•    Advance professional, market and product knowledge through ongoing professional development activities

Retail store manager skills
•    Planning and organizational skills including establishing priorities and objectives, correctly scheduling store activities and personnel and appropriately allocating resources
•    Written and verbal communication skills including the ability to present information in a clear manner and to appropriately respond to questions
•    Adaptability including the ability to adjust approach to match different task and employee requirements
•    Customer service orientation including the ability to develop customer relationships and understand customer needs
•    Analysis and problem assessment including the ability to identify cause and effect relationships
•    Judgment and decision making skills including the ability to correctly define an issue and select the right course of action
•    The ability to maximize performance of staff by agreeing on objectives and providing the necessary assistance to reach these goals
•    Coaching skills including the ability to facilitate the development of staff by providing guidance and feedback
•    Delegation skills including the ability to appropriately allocate tasks and responsibilities to staff members
•    Initiative including the ability to be proactive in generating ideas for improvement of store operations and profitability
•    Detail-oriented including paying attention to all aspects of the store operations, accurately checking processes and tasks and following established procedures
•    Collaboration including building relationships and taking actions to achieve overall objectives
•    Integrity including promoting and maintaining social, ethical and company norms

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KSh Confidential
| Full Time |
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| Full Time |
KSh Confidential