Sales & Marketing Executive
Job Summary
A luxury boutique hotel in Nairobi is seeking to recruit an experienced Sales & Marketing Executive to drive the uptake of their services which include accommodation, conferencing and banqueting to new and existing clients.
- Minimum Qualification: Diploma
- Experience Level: Mid level
- Experience Length: 4 years
Job Description/Requirements
DUTIES AND RESPONSIBILITIES:
• Participate fully in the development of the Hotel annual Sales & Marketing revenue budgets and determine ways and means of achieving set revenue targets
• Dedicate approximately eighty percent (80%) of work hours to customer contact sales solicitation including client visits, telemarketing, networking and cold-calling.
• Promptly and accurately respond to incoming emails and phone enquiries
• In liaison with the Food and Beverage department, make rapid and accurate cost calculations and provide clients with official quotations for conferencing & banqueting services
• Identify sales leads and proactively seek new business
• Encourage repeat business through the establishment of good client relationships
• Achieve allocated targets to meet the objective of achieving the overall annual Hotel revenue budget
• Prepare and present daily, weekly and monthly sales reports within stipulated deadlines
• Represent the Hotel at trade exhibitions, events and demonstrations
• Market any special packages or plans with a view to generating business for the Hotel in all its outlets
• Keep the Management fully informed on market trends and developments
• Collect and compile information from competitors in order to increase future business leads and establish loyalties
• Obtain updated calendars of events from corporates and other organizations that plan ahead in order to follow up on future conferences and meetings in an effort to increase the Hotels market share in the Hospitality industry.
• Liaise with Tour Operators/Travel Consultants on all bookings and assist in the booking process when required to ensure service is delivered is to the agreed standards
Job Requirements
• Diploma in Sales and Marketing, Tour and Travel or Hospitality Management
• At least 4 years’ working experience in sales in a 4 or 5 star hotel
• High level of customer service
• Proficiency in Microsoft Office Suite applications
• Excellent written and verbal communication skills
• A confident and determined approach coupled with self-motivation and drive
• A competitive streak
• Operates with a high degree of Professionalism, Ethics and Integrity