Customer Service & Support Jobs in Kenya
The customer service and support sector offers a diverse range of opportunities, with 63 current job vacancies. While hiring demand appears steady, the sector provides roles like CUSTOMER SERVICE EXECUTIVE, Collections Agent, and Customer Service Officer, showcasing the variety of positions available. These roles are concentrated in key cities, with Nairobi being a hub for many of these vacancies.
Salary & Benefits
Among roles that advertise a salary, typical pay ranges from KES 30,000 to KES 30,000 per month. Senior positions can earn upwards of KES KSH 45,000, reflecting the importance of experience in compensation. Common benefits often include a competitive base salary, potential equity packages, and high commissions, appealing to a diverse workforce.
Skills & Experience
A diploma is the most common requirement, with bachelors also accepted. Most roles ask for 3 years of experience, with some requiring 2 years, and positions are mainly at mid level.
Key Responsibilities & Tasks
These positions focus on addressing customer needs and queries efficiently. Senior roles, on the other hand, require managing and leading teams, strategizing customer interactions, and improving service protocols to enhance the customer experience.
Industries & Companies
The top industries actively recruiting include banking, finance & insurance, recruitment, and shipping & logistics. This distribution indicates a healthy demand for customer service professionals across different sectors.
Today
MyAccurate Books is seeking motivated Sales Field Agents to generate leads, engage prospective clients, demonstrate our accounting solutions, build strong customer relationships, close sales and achieve set targets while helping businesses adopt smarter financial management tools.
Finley International Limited
Customer Service & Support
Yesterday
To ensure timely collection of outstanding debts as per agreed terms and limits.
This action will pause all job alerts. Are you sure?
Fred Black Insurance Brokers Ltd
Customer Service & Support
Yesterday
Fred Black Insurance Brokers Ltd is a dynamic and rapidly growing company in the Insurance Brokerage sector.
Anonymous Employer
Customer Service & Support
1 month ago
We are a private security company and seek to recruit qualified personnel for the post of Customer Service Representative.
Styeverz Ltd
Customer Service & Support
1 month ago
Our client, a fast-growing UK-based short-let and serviced accommodation company managing 80+ properties listed on Airbnb and Booking.com, is looking for a proactive and customer-focused Guest Services Executive to join their remote team.
Anonymous Employer
Customer Service & Support
2 months ago
This role requires a hands-on leader who can effectively manage performance, handle escalations, oversee workforce planning, and maintain high service standards in a fast-paced 24/7 customer support environment.
Anonymous Employer
Customer Service & Support
2 months ago
This role requires a hands-on leader who can effectively manage performance, handle escalations, oversee workforce planning, and maintain high service standards in a fast-paced 24/7 customer support environment.
2 months ago
The role requires strong communication skills, problem-solving abilities, and a customer-first mindset to ensure inquiries are resolved quickly and accurately while maintaining regulatory and operational standards.
Customer Service & Support
Today
As Operation Customer Expert (Local/Expat) you will be responsible for monitoring and applying a predetermined set of rules and guidelines to user-generated posts in order to best determine whether the communication is acceptable.
Customer Service & Support
2 days ago
The Operation Customer Expert is responsible for providing professional and quality customer service both internally and externally.
SURELIFT SOLUTIONS LIMITED
Customer Service & Support
1 week ago
Our client in the steel manufacturing industry is seeking a confident, customer-focused, and sales-oriented Front Office & Sales Representative to manage front-office activities while supporting business development and sales growth.
Pre-Funk Beverages Ltd
Customer Service & Support
1 week ago
Assistant Sales Representative – Alcohol Wholesale
Pre-Funk Beverages Ltd
Customer Service & Support
1 week ago
Assist the store keeper in receiving supplies and also make deliveries to our customers in a timely and accurate manner.
Futureinno Digital Tech Limited
Customer Service & Support
2 weeks ago
We are seeking a Collections Agent to contact customers, recover overdue payments, negotiate repayment plans, and meet monthly collection targets. The ideal candidate should have strong communication skills, basic computer literacy, and the ability to work under pressure.
Futureinno Digital Tech Limited
Customer Service & Support
2 weeks ago
Execute daily cold/warm calls using standardized bilingual scripts (English & Swahili). Effectively communicate the value of our "free credit assessment" to drive app downloads and profile completion.
Janta Kenya
Customer Service & Support
2 weeks ago
Our client, a growing travel and ticketing company in Nairobi, is seeking an experienced Ticketing & Travel Operations Agent to manage airline reservations, ticketing, travel consultancy, and day-to-day travel operations. They must be IATA certified, highly proficient in Amadeus GDS, and experienced in airline ticketing and fare construction.
Popular searches
Stay Updated
Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.
We care about the protection of your data. Read our privacy policy .
