Tele-Sales Executive

Key Duties & Responsibilities

1. Sales Prospecting & Lead Generation

• Conduct high-volume outbound calls to prospective business clients.
• Research and compile lists of targeted prospects.
• Nurture leads using structured follow-up sequences and tailored messaging.

2. Lead Qualification & Pipeline Support

• Qualify leads based on need, budget, authority, and readiness to buy.
• Forward high-potential leads to Sales Executives and ensure smooth handover.
• Schedule demos, confirm attendance, and follow up on demo outcomes.

3. Customer Engagement & Inquiry Handling

• Respond to inbound calls, emails, and inquiries with accurate product information.
• Clearly explain Telvoip’s solutions and value propositions.
• Maintain high professionalism and excellent telephone etiquette.

4. CRM Management & Reporting

• Log all activities, notes, and outcomes in Zoho CRM (or assigned CRM).
• Ensure all lead records and pipeline updates are accurate and timely.
• Track performance metrics such as daily call volumes and conversion rates.
• Prepare and submit weekly reports to the Sales Manager.

5. Additional Responsibilities

• Support Sales Executives with meeting/demo scheduling.
• Participate in tele-sales campaigns, activations, and promotional drives.
• Conduct basic market research to enrich prospect lists.
• Assist with customer onboarding coordination when necessary.

Key Outputs/Deliverables

• Generation of qualified leads
• Accurate CRM records and timely reporting
• Effective customer engagement and follow-up
• Support for sales pipeline and demo management
• Contribution to revenue objectives

Required Qualifications & Experience

• Diploma or Degree in Business, Marketing, Communications, or related field.
• Minimum 3 years of telesales experience (B2B preferred).
• Experience in telecom, VoIP, ICT, or technical solutions is an added advantage.

Key Skills & Competencies

• Excellent telephone etiquette and persuasive communication.
• Strong ability to pitch, handle objections, and convert leads.
• Proficiency in CRM software, preferably Zoho CRM.
• Familiarity with VoIP/telecom/ICT solutions (an advantage).
• High follow-up discipline and ability to manage high call volumes.
• Organized, detail-oriented, and efficient in documentation.
• Self-motivated, goal-driven, and able to work with minimal supervision.