Wait Staff

Core Responsibilities

• Serve sit-in, takeaway, and car customers promptly.
• Confirm all payment types and document details.
• Support sticker duty when assigned by cashier/lead.
• Clear tables and manage indoor/outdoor cleanliness.
• Maintain shop aesthetics and follow customer care SOPs.

Execution at Karak & Go

• For MPESA: write down transaction code, time and date on printed receipt.
• For Card: collect printed POS receipt and staple to order slip.
• For Cash: indicate amount paid and return change slip if needed.
• Assist in putting stickers on cups with correct branding.
• Greet car guests as they arrive; take orders within 1–2 minutes.
• Clean and reset tables within 60 seconds after guest leaves.
• Monitor shop vibe: tidy decor, straighten chairs