WAITERS/ WAITRESSES(12 POSITIONS)

JOB TITLE: WAITERS/ WAITRESSES(12 POSITIONS)

NATURE OF JOB: FULLTIME

INDUSTRY: HOSPITALITY

SALARY: KSHS. 20,000-22,000

JOB LOCATION: WESTLANDS

DUTIES AND RESPONSIBILITIES

• Provide exceptional table service to guests in line with fine dining standards
• Welcome and seat guests, present menus, and provide detailed information when asked (e.g., about portions, ingredients, or potential food allergies)
• Recommend food and beverages based on customer preferences and knowledge of the menu
• Take accurate food and drink orders using POS systems
• Serve food and beverages in a professional, courteous, and timely manner
• Monitor guests’ dining experience and ensure they are satisfied with food and service
• Handle any customer complaints with professionalism and escalate when necessary
• Ensure tables are clean, properly set, and presentable at all times
• Collaborate with kitchen and bar staff to ensure accurate and timely service
• Maintain hygiene and safety standards in the service area
• Process payments accurately and issue receipts
• Participate in daily briefings, training sessions, and team meetings as required

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Certificate in Food & Beverage Service or Hospitality Management
• Minimum 2 years of experience in a high-end restaurant with fine dining service
• Strong knowledge of continental cuisine and alcoholic beverages (wines, spirits, cocktails)
• Excellent communication and interpersonal skills
• Professional appearance and good grooming standards
• Ability to multitask and remain calm and efficient in a fast-paced environment
• Attention to detail and high level of customer service
• Flexibility to work in shifts, including weekends and holidays
  
• Fluent in English; knowledge of other languages is a plus