WAITRESS

JOB TITLE: WAITRESS

NATURE OF JOB: FULL TIME

INDUSTRY: HOSPITALITY

SALARY:KSHS.15,000

JOB LOCATION: UPPER HILL

DUTIES AND RESPONSIBILITIES

• Greet customers warmly, and provide prompt and efficient service.
• Take accurate food and drink orders, input them into the POS system, and relay orders to the kitchen and bar staff.
• Serve food and drinks to customers in a timely manner while ensuring all dietary and special requests are met.
• Maintain a clean and organized dining area, including setting and clearing tables.
• Ensure that guests are satisfied with their meals and address any concerns or requests.
• Process payments and provide correct change when necessary.
• Handle customer complaints or concerns professionally and escalate them to management when required.
• Work collaboratively with other restaurant staff, including kitchen and bar personnel, to ensure smooth operations.
• Assist in restocking supplies and maintaining inventory as needed.
• Uphold the restaurant's cleanliness and hygiene standards at all times.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Certificate/Diploma in Hospitality or related field
• Previous experience as a waitress in a busy environment is highly preferred
• Proficiency in using POS systems to take orders and process payments.
• Strong communication and interpersonal skills.
• Excellent customer service skills with a friendly and professional demeanor.
• Ability to work efficiently under pressure while maintaining attention to detail.
• Team player with a positive attitude and strong work ethic.