Full time Customer Service & Support Jobs in Nairobi

Customer service & support - Scheduler 📍 Location: On-site 🕒 Schedule: Monday to Friday, 4:00 PM to 9:00 AM CST | Saturday & Sunday, 24-hour coverage (CST) About the Role We are looking for a highly organized and proactive Scheduler to ensure continuous service coverage by coordinating caregiver schedules and responding quickly to changes, absences, and emergencies. This role is essential in maintaining uninterrupted client...

Customer service & support - Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times. Key Responsibilities Under the supervision of the Departmental Trainer and Training Manager, The trainee shall learn how to: - Check in the arriving guest...

Customer service & support - What We Are Looking For A strong appreciation for, or hands-on experience with, diverse fashion trendsExperience working with any retail commerce platformsFamiliarity with CRM, e.g., Gorgias and Gorgias AI, or any similar customer support softwareExperience using ShopifyProven experience providing email-based customer supportExcellent written and verbal communication skillsStrong problem-solving a...

Customer service & support - Location: Nairobi, Kenya (On-site) Employment Type: Full-time Shift Pattern: Rotational shifts (includes weekends and public holidays) Experience Level: Entry-level / Fresh Graduates are welcome to apply Why Join CCI Global?At CCI Global, we don't just offer jobs, we build careers. As Africa's leading BPO, we connect world-class brands with exceptional talent in Kenya. When you join our team, you...

Customer service & support - We are looking for a detail-oriented Hotel Reservation Specialist to manage hotel bookings and support the company's travel operations. In this role, you will handle hotel reservations, maintain accurate booking records, coordinate with hotel partners, and ensure smooth travel arrangements for the company. Manage the full hotel reservation process, including inquiries, bookings, confirmations, mod...

Customer service & support - Kivulini Eco-park is hiring for the above position. Kivulini Eco-park is hiring for the above position.

Customer service & support - To provide courteous, professional first-line customer service at the Club's reception and front office bywelcoming members, guests and visitors, handling routine enquiries and reservations, providing accurateinformation, recording and following up customer requests, and ensuring that matters requiring furtherattention are appropriately referred. Key Responsibilities1) Reception and Front-Office S...

Customer service & support - Employee Relations work is focused on promoting a positive workplace environment through employee communication and engagement including Implementing measures to increase employee morale, motivation and satisfaction, while reducing turnover (e.g., employee engagement surveys, work lifestyle programs, on-boarding programs, diversity and inclusion programs and training, etc.) Job Details Coaching ma...

Customer service & support - Job specifications: Qualifications Ability to work under pressure and long hours.Ability to up sell and inform our guest on new menu product.Must be a team player.Must be customer-oriented.Must have proper planning skills.Must have Point of Sale skills.Should have inter-personal skills.Flexible and accommodative.Must be result oriented, self-driven, articulate and pro-active. Duties and Responsibi...

Customer service & support - Key Responsibilities Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and KEA standards. Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services o...

Customer service & support - Key Accountabilities Business Growth – 60% Understand and implement Islamic Banking business strategic initiatives for the branch aimed at increasing new business and wallet share from existing customers.Have a clear understanding of all Retail and Business Banking Islamic Banking products that could satisfy customer needs.Manage portfolio risks in line with banks portfolio appetite.Collaborate in...

Customer service & support - Specific Responsibilities Build the evidence and trust architecture Build the trust infrastructure for ALG’s next phase of scale: the methodologies, systems, validation partnerships, dashboards, governance, and public-facing evidence needed to make our impact claims credible under scrutiny.Develop and own ALG’s impact methodology, including approaches to data collection, verification, sampling, ex...

Customer service & support - What are we looking for? Extensive FMCG Commercial Leadership: A proven FMCG sales and commercial professional with 15–20+ years of progressive experience, demonstrating a strong track record in sales execution, customer development, category strategy, and joint business planning.Educational Background: A bachelor’s degree is required; an MBA or advanced degree in Business Administration or a rela...