Cafe & Farm Shop Manager

Operations

• Open and close the cafe every day. Make sure the team, the kitchen, the farm shop and the modified container bar are ready before 7am and reset before 7pm.
• Hold the daily briefing — menu changes, what's in season at Cũcũ's Farm, who is visiting today, what we're working on.
• Own the P&L. Hit revenue, food cost, labour cost and basket-size targets. Flag misses early.
• Manage stock — coffee from our own roastery, pastries from Artcaffe, fresh produce + dairy + meat from Cũcũ's Farm, dry goods from approved suppliers.
• Run the till and manage daily cash-up, M-Pesa reconciliations and Pesapal reporting alongside Mark in Finance.
• Maintain the service standard. Every customer should feel they were welcomed, not just served.
  

Team

• Hire, train, schedule and develop the cafe team (currently sized at 5–6 people, growing to 7–8 by Year 2).
• Coach the brand voice — warm, proud, story-led — into how the team speaks to customers.
• Run weekly one-to-ones and quarterly performance reviews.

Brand & Hospitality

• • • Be the face of the cafe. Greet regulars by name. Walk the floor every hour during peak service.

• Host media, influencers and Guka community visits with the same care given to a paying customer.
• Work with Purity (Brand & Marketing) on weekly content from the cafe — what's seasonal, what's launching, what made today memorable.

Compliance & Safety

• Keep every licence current — Public Health, Fire, Music, Insurance.
• Run the daily food-safety checklist (fridge temps, hygiene, deep cleans).
• Be the on-site lead for any inspection or incident.
  
• How to apply

• One-page CV and a pdf 200 words on: A HOSPITALITY MOMENT YOU'RE PROUD OF.

  Email hiring@gukascoffee.com & recruitment@nelleon.co.ke  — subject 'Cafe Manager — Your Name'. Closes 17th May 2026.

  N/B: Your application will not be considered if the above instructions are not followed.