Customer Care Representative - Garage
Job summary
In a garage or automotive service center, as Customer Care Representative you will act primary link between vehicle owners and the technical team. Their main goal is to ensure a seamless service experience by translating complex mechanical jargon into clear, actionable information for the customers.
Job descriptions & requirements
Serve as a primary point of contact between customers, distribution centers, sales managers, and internal teams
Answer incoming calls and emails in a courteous, accurate, and timely manner
Process garage orders and quotes with a strong focus on accuracy and turnaround time.
Prepare orders for invoicing and complete invoicing as required.
Maintain strong working relationships with customers and distribution centers.
Support issue resolution related to pricing, quality, order changes, or delivery timing
Communicate customer feedback, complaints, and order updates to the appropriate departments
Maintain activity goals and productivity standards.
Provide peer support to other Customer Care team members as needed
Qualifications.
Diploma or Degree in Business related field
Minimum one (1) years of customer service experience in a garage .
Strong computer skills, including Microsoft Office
Ability to work independently and manage priorities in a remote environment.
Strong customer focus and professional communication skills
High attention to detail and commitment to order accuracy
Ability to manage multiple priorities in a fast-paced, remote setting
Problem-solving mindset with the ability to resolve customer issues efficiently
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
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