DIRECT SALES EXECUTIVE - KISUMU
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Job summary
Our Client, a leading international player in the Telecom industry, is currently carrying out a nationwide recruitment exercise for Direct Sales Executives. Your main role shall be to grow the business revenue through subscriber acquisition and retention in your region. The ideal candidate shall meet the following requirements.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
1 year
Job descriptions & requirements
Salary 34700 Plus Commissions and Transport Allowance
Expected Key Result
- Activity (detailed KPIs)
Customer Acquisition
● Ensure compliance to Customer acquisition and onboarding processes i.e. KYC and customer education on top up
● Collaborates with Line Manager to develop, execute and monitor sales initiatives in assigned area
● Track adherence to SLAs on acquisition and onboarding
● Recovery of devices from noncompliant customers.
2 Customer support
Provide first level support with on ground trouble shooting and resolution of customer issues
Escalation of customer issues that cannot be resolved at first level
Escalation of network issues
3 Reporting
Daily collation of target achievement
Track and Analysis monthly trends within assigned markets
Prepare dashboards for weekly reviews
Preparation of ad-hoc reports as and when required
4 Market intelligence
● Monitor and report competitor activities
● Provide customer insights, identifies and suggests products, or services that will meet their needs
5 Market Activation and Support
● Plan and execute on ground marketing initiatives i.e. road shows, estate storms, mall activations
Educational
Qualifications & Functional / Technical Skills
Graduate Degree or Diploma in a relevant field or any equivalent qualification.
Understanding of telecom/ fixed wireless trends is an added advantage
Relevant Experience
(Type of experience and minimum number of years)
● 1+ years outdoor sales, marketing, promotions, merchandising, brand ambassador etc experience.
● Experience in the telco industry is preferred but not mandatory
● Experience in Financial sales, Tradco, FMCG, Promotions, Merchandising, Brand Ambassadorship, etc.
Competencies
● Commercial acumen- Understanding the competition landscape, devices offered, packages, commission schemes etc.
● Tech savvy - needs to understand solutions across both 5G and Fixed Wireless Services.
● Resilience and ability to deliver against stretch targets
● Strong entrepreneurial spirit
Other requirements (Behavioral etc.)
Able to operate in a performance driven organization
Good planning and organizational skills
Self-motivated, enthusiastic, energetic
Good attention to detail and analytical skills with working experience in Excel/ google form
Confident, assertive with good negotiation skills
Customer-centric with excellent time management skills
Flexible and agile
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