Field Officer
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Job summary
The Field Officer leads community outreach and client engagement within refugee communities. The role raises awareness about our services, builds trust, identifies eligible clients, and supports onboarding. The Officer serves as a key link between the organization and the community, ensuring inclusive and access, accurate registration.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
2 years
Job descriptions & requirements
- Conduct regular outreach within refugee and asylum-seeker communities to raise awareness about our services and programs.
- Clearly explain our mission, services, eligibility criteria, and processes in a culturally sensitive and accessible manner.
- Identify potential clients, assess basic needs, and guide eligible individuals through the onboarding and registration process.
- Build trust and maintain strong relationships with refugee-led groups, community leaders, and local networks.
- Serve as the first point of contact between clients and the organization, responding to inquiries and providing accurate information.
- Collect and record client data, feedback, and field insights to support case tracking and service improvement.
- Support clients in understanding next steps, documentation requirements, and available livelihood or business support pathways.
- Monitor community trends, challenges, and protection or economic risks affecting refugees, and report key issues to the team.
- Represent the organization professionally during community meetings, forums, and partner engagements.
- Ensure all interactions follow confidentiality, safeguarding, and ethical standards.
Strong interpersonal and trust-building skills Clear and confident communication (verbal and non-verbal) Cultural sensitivity and ability to work with diverse communities Client orientation and problem-solving mindset
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