Manager Regional Hygiene

Key Responsibilities: 

Excellent Customer Experience: 

• ·         Develop and drive customer centricity in hygiene staff to deliver exceptional experience. 
• ·         Strategize and implement measures to control pests, improve room readiness and ensure functionality of a building. 
• ·         Ensure hygiene related concerns raised by residents are addressed & closed in a timely manner, strategize and implement measures to counter repeat tickets. 

Operational Excellence. 

• ·         Develop effective and efficient systems, processes and SOPs to deliver high cleaning standards. 
• ·         Regularly review training needs to identify training gaps, create training materials and oversee improvements.  
• ·         Develop and monitors third party governance strategies. 
• ·         Ensure compliance with all third-party vendors to ensure they adhere to the company’s policies & values and, local laws & regulations.

• ·         Analyze current reports and recommend areas of improvement to align with business objectives. 

Cost optimization. 

• ·         Stock management by ensuring the hygiene cleaning detergents and materials are sufficient and within the budget. 
• ·         Build on staff skills and knowledge to ensure efficient use of cleaning detergents and material with minimal waste. 
• ·         Negotiate for discounts with thirds party vendors on economies of scale. 
• ·         Conduct market research to identify and advise on effective and affordable products. 

People. 

• ·         Drive care DNA culture in hygiene staff. 
• ·         Work close with HR department to search, identify and recruit talent. 
• ·         Develop a clear career path and succession plan for hygiene staff. 
• ·         Ensure staff are provided with uniforms and monitor proper use and maintenance. 

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  • Qualifications

    • ·         A degree in any hospitality related course 
    • ·         7-10 years’ experience as a Senior leader in housekeeping department. 
    • ·         Strong Leadership & Decision-Making skills 
    • ·         Flexible Working hours  
    • ·         Attention to Detail and Analytical skills 
    • ·         Excellent communication & Interpersonal skills 
    • ·         Planning and Multitasking 
    • ·         Customer centric 
    • ·         Problem solving and solutions mind set.