Product Manager – Data & Voice

Position: Product Manager – Data & Voice

Region: Nairobi 

Reporting to; Head of Product & Innovation

Band: 3

Business Unit: Product and Innovation

Who We Are

Telkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast Fiber optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region.

Key Responsibilities:  

    • Develop and Execute consumer data and voice product strategy and roadmap.

    • Identify new business opportunities, pricing structures, and revenue models.

    • Drive market research and competition analysis to inform product innovation.

    • Own the lifecycle of consumer data and voice products from ideation to launch.

    • Collaborate with technical teams to design and implement customer centric solutions.

    • Continuously improve existing products based on market trends and customer feedback.

    • Develop and implement innovations that achieve customer satisfaction from Telkom consumer products.

    • Position Telkom’s consumer products competitively in the market.

    • Deliver forecasted revenue targets and growth in usage of existing Consumer products.

    • Develop and execute GTM plans in collaboration with sales and marketing teams.

    • Identify, develop and commercialize new revenue streams for the Consumer products.

    • Manage relationships with key commercial and technology partners and ensure that commercial partners adhere to Telkom quality standards.

Academic background & Professional Knowledge:

    • Bachelor’s Degree in Business, IT or related field

    • At least 5 - 7 years’ experience in a similar role preferably within telecommunications

Here Are The Skills We Are Looking For:

    • Product development and lifecycle management

    • Project management and execution

    • Deep understanding of data and voice services

    • Strong analytical and problem solving skills

    • Knowledge of roaming functions its application in various markets and revenue models 

    • Ability to learn and assimilate new processes and concepts quickly

    • Fault Management

How to Apply:

• Applications should be sent by providing an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
• Please note, only shortlisted candidates will be contacted.
• Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to tribe, religion, gender, age or disability.