2 weeks ago

Job Summary

Respond to all inquiries from all reservation channels

  • Minimum Qualification:Diploma
  • Experience Level:Entry level
  • Experience Length:2 years

Job Description/Requirements

Reservation Officer- Nairobi, Kenya

Our client, a leading company in Real Estate/Hospitality is looking to recruit a Reservation Officer to be based in Nairobi. He/ She will be responsible for responding to communications from guests, agents, and referral networks, creating and maintaining reservation records, maximizing property revenue through cross selling and yield management practices. The successful candidates must have a Diploma in hospitality or its equivalent and at least 2 years’ working experience in the Hotel sector(Reservation).


Key Requirements:

·         Respond to all inquiries from all reservation channels.

·         Process reservation requests and monitor the booking calendar.

·         Participate in yield management exercises that maximize the property portfolio revenue.

·         Generate and maintain accurate property performance reports.

·         Collect all funds due from and process all refunds due for guests.

·         Participate in the reconciliation of payments from guests in conjunction with the accounts team.

·         Keep up to date with changes and updates on features, promotions and change of terms of all reservation channels.

·         Upsell of extra services.



·         Must have at least Diploma in hospitality.

·         Minimum of 2+ years of relevant experience in the reservations department.

·         Excellent listening and communication skills.

·         Excellent planning, organizing and interpersonal skills.

·         Sound decision making and a team player.

·         Proactivity in engaging guests and colleagues

·         Technologically savvy.


Monthly Gross Salary: Ksh 70,000

Career Level: Mid Level

Education: Diploma

Deadline:  6th April 2023


We endeavour to contact all our applicants, but unfortunately high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

*** Summit Recruitment & Search, as a policy, does not charge any fee as a pre-employment or post-employment requirement***

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