The Sales Executive will act as the primary
point of contact for customers inquiring about our products and services
across various communication channels. You will collaborate closely
with the sales and marketing teams to ensure comprehensive customer engagement and satisfaction.
Key Responsibilities:
Direct Sales:
Identify and create leads by exploring new business opportunities within the hospitality sector.
Conduct cold calls and outreach activities to generate new sales prospects and expand the client base.
Organize and schedule meetings with potential clients, either independently or accompanied by the sales lead.
Attend meetings to present products and solutions, build relationships, and drive growth.
Develop and implement strategies to maximize sales and achieve individual and team targets.
Sales Administration:
Prepare accurate quotations with comprehensive product specifications.
Maintain an updated client list with current contact information.
Organize and store client records in both digital and paper formats.
Collect and organize relevant data from potential clients, including personnel contacts and company details.
Follow up on after-sales services to ensure customer satisfaction and address any issues.
Customer Engagement:
Serve
as the primary point of contact for customer inquiries through phone,
email, walk-ins, and other official communication platforms, including
WhatsApp and social media.
Attend to walk-in clients, providing the necessary information for decision-making and addressing all queries.
Communicate internally any information received from existing and prospective customers.
Sales Support:
Generate quotations for repairs and maintenance as needed.
Produce weekly reports on quotations issued and their current status.
Follow up on quotes to gather feedback from clients.
Sales & After-Sales Service:
Provide effective communication on all after-sales services to ensure customer satisfaction.
Coordinate the invoicing and delivery of orders to clients.
Qualifications and Skills:
Proven experience in sales, preferably within the
hospitality or cleaning equipment sector.
Strong communication and interpersonal skills.
Proficiency in CRM systems and Microsoft Office Suite.
Detail-oriented with excellent organizational skills.
Self-motivated and able to work both independently and as
part of a team.
Ability to manage multiple tasks and prioritize
effectively.
Preferred Attributes:
A proactive attitude with a willingness to learn and
adapt.
Knowledge of cleaning equipment and accessories is an
advantage.
