Service Administrator

Reports To: Assistant manager Service
Industry: Automotive,
Employment Type: Permanent.
Gross Salary: Ksh 60,000,

Our client is one of the leading motorcycle dealers in Kenya, seeking to hire a Service Administrator. The Service Administrator is responsible for coordinating, scheduling, and supporting all service-related activities within the organization. This role ensures that service operations run smoothly by handling customer requests, managing service documentation, updating systems, and supporting service technicians and management.

Key Responsibilities

• Schedule and dispatch service technicians for onsite or remote support.
• Track service jobs from initiation to completion.
• Communicate with customers regarding job updates, delays, and required documentation.
• Prepare service invoices, quotations, and job cards.
• Maintain accurate records of service reports and warranty claims.
• Capture service traffic data.
• Respond to customer inquiries by phone, email.
• Follow up on pending service work and customer feedback.
• Escalate customer issues to management when necessary
• Assist with inventory management for spare parts and special tools.
• Coordinate service contracts, renewals, and annual maintenance agreements.
• Support technicians with logistics, documentation, and parts availability.
• Prepare weekly/monthly service performance reports.
• Track KPIs such as response times, job completion, and customer satisfaction. Maintain compliance with internal processes and industry standards.

Qualifications & Requirements

• A diploma in Automotive/ Mechanical engineering
• Matric or equivalent; diploma in Office Administration or related field is advantageous.
• Minimum of 2–3 years experience in a service administration or operations support role.
• Strong computer skills (MS Office, CRM/ERP systems).
• Excellent communication and customer service skills.
• Ability to multitask, prioritize, and work under pressure.
• Attention to detail and strong organizational skills.
• Working Conditions
• Can work in any outside Nairobi if need be.
• May require occasional overtime depending on service demands.

How to Apply

If you are up to the challenge and possess the necessary qualifications and experience, please send your CV only quoting the job title in the email subject (Service Administrator) to jobs@corporatestaffing.co.ke before 20th March 2026