Service Desk Coordinator-Intern
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Job summary
The Service Desk Coordinator is responsible for converting after-sales findings from the Support team preventive maintenance visits, call-outs, and support issues into timely, accurate commercial quotations for clients.
Min Qualification:
Diploma
Experience Level:
Internship & Graduate
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
The role works closely with the Support
Coordinator to keep preventive maintenance schedules on track, ensure
outstanding client approvals are followed up, and provide backup on
client communication.
Key Responsibilities
•
Prepare commercial quotations for parts, repairs, and replacements
identified by the Support team during preventive maintenance visits and
call-outs.
• Track quotations through to client approval, following up proactively with clients on outstanding or pending quotes.
•
Work closely with the Support Coordinator to ensure preventive
maintenance (PM) schedules are kept up to date and PM visits are planned
and executed on time.
• Ensure that any items flagged for replacement or repair are resolved and closed out before the next scheduled PM visit.
• Provide backup client communication including responding to service-related emails.
• Maintain accurate, up-to-date records of quotations, approvals, and PM scheduling status.
• Liaise with the presales and support teams to gather accurate information needed to prepare quotations.
•
Support the wider Support Department with coordination and
administrative tasks as needed to keep after-sales service delivery running smoothly.
Qualifications & Experience
• Diploma or degree in Business Administration, Finance or a related field.
•
1-2 years of experience in a coordination, sales support, or customer
service role experience in a technical, security, or service industry
is an added advantage.
• Proficient in Microsoft Excel and Word; familiarity with CRM or quotation software is an advantage.
• Strong organizational skills with the ability to manage multiple quotations and follow-ups simultaneously.
• Good written communication skills, with the ability to draft clear and professional client correspondence.
• A proactive, detail-oriented approach with the foresight to flag issues before they become
delays.
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