New
Intelligent

Telephone Sales Representative

Job Summary

We are looking for a well-spoken Telesales Representative to be responsible for soliciting sales over the telephone.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

Telesales Duties and Responsibilities

  • Consistently make a good first impression when calling leads
  • Engage potential customers in dialogue that opens opportunities
  • Commit to departmental and individual quotas/goals
  • Meet company expectations for excellent customer service
  • Update contacts database when necessary
  • Provide information regarding product/service in an engaging manner
  • Answer all customer questions honestly and accurately
  • Take relevant notes on all calls for future use and enter into database
  • Process orders quickly and accurately
  • Maintain a friendly, professional tone at all times
  • Function as part of the team with sincere enthusiasm
  • Negotiate sales and address any concerns/reservations of potential customers

Telesales Requirements and Qualifications

  • Diploma or equivalent is required; bachelor’s or associate’s degree a plus
  • 1 years experience in a sales related role, preferably in telesales
  • Outstanding verbal communication skills and a positive attitude
  • Basic computer skills, including Microsoft Word and Excel
  • Excellent telephone etiquette
  • Fluent in English and Swahili language; 
  • Personable and friendly tone of voice
  • Ability to follow scripts without sounding mechanical
  • Ability to handle being rejected and remain calm and collected

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