Virtual Debt Collection Agents - Work from Home(Commission based)

Job Summary

Blueribbons Holdings Ltd is a Debt Management firm focusing on professional rehabilitation of bad debts through collection and counseling.

  • Minimum Qualification: Certificate
  • Experience Level: Entry level
  • Experience Length: No Experience/Less than 1 year

Job Description/Requirements

•    Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from Clients.      
•    Advise customer on ways of clearing their debts while communicating with them on the importance of paying their debts and consequences of non-payment.    
•    Portfolio performance Monitoring and control· Act as a mediator for disputes between customers and principals/Clients        
•    Locate and notify customers on defaulted accounts by mail, telephone, or scheduled visits in order to ask for payments      
•    Deliberate with customers by telephone or in-person to determine reasons for overdue payments and to review the credit terms for easier settlement of debts.       
•    Initiate the clearance process on cleared debts once you receive payment proof and have the same uploaded by the relevant department.     
•    Provide customers with their correct account details e.g. balances, account numbers etc.     
•    Maintaining data integrity and keep customer details confidential.      
•    Attend to customers during scheduled/unscheduled meetings.     
•    Record information about the financial status of customers and status of collection efforts in the company’s collection system.
•    Respond to all correspondences e.g. e-mail, telephone, postal mail.     
•    Organize, manage and implement the most suitable debt recovery method and techniques. Negotiate credit extensions if and when required. 
•    Preparation of reports as required.

•    Possession of a Certificate in any field from a recognized institution      
•    Strong analytical power, good problem-solving skills and ability to work under immense pressure.  
•    Good communication and interpersonal skills to manage stakeholders. ·       
•    Fluency in both spoken and written English is a must. ·       
•    Computer literate & English proficiency.
•    Able to work under minimum supervision
•    High levels of integrity and honesty
•    Functional laptop
•    Functional Smart Phone
•    Reliable Phone Network & Fiber connection

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| Full Time |
KSh Confidential
| Full Time |
KSh Confidential
Anonymous Employer
| Full Time |
KSh 30,000 - 45,000