The team you would join:
The EasyBuy Direct Sales team is the market facing arm of Sun Kingâs pay-as-you-go (PAYG) direct to consumer sales business. The Easy Buy Direct Sales team is responsible for recruiting, managing, and leading the companyâs network of thousands of commission sales agents, called âEnergy Officersâ that promote and sell Sun Kingâs PAYG solar solutions and provide customer ongoing service in their local territories. Sales leaders on Sun Kingâs EasyBuy Direct sales team are responsible for ensuring the company meets its sales, collections, and repayment targets and for providing fair, respectful, customer-centered service to Sun King customers. Through the EasyBuy PAYG solar business model, customers can purchase a Sun King solar home solution by making a small down-payment up front and paying the remaining balance through a series of installments over a pre-agreed period of time. About the role:
The Area Business Manager will manage sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognised as the âEasyBuyâ Business unit) through a network of agents called as âEnergy Officerâ.Â
EasyBuy technology and services allow customers to purchase units by paying for their Solar products in small instalments, thus ensuring they are highly affordable for off-grid or rural customers. The Area Business Manager is ultimately accountable for generating sales, providing timely and accurate collections, and keeping the entire Direct Distribution growing rapidly in a sustainable manager. Application Deadline November 19, 2023 Department EasyBuy Direct Sales Employment Type Permanent - Full Time Location Kenya Workplace type Onsite Reporting To Regional Business Manager
What you would be expected to do:
Hire & retain Energy Officers:
Hire, train and maintain a team of at least 40 Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable sources of energy in their areas.
Training of energy officers:
Provide training to Energy Officers: on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully equipped and managed professionally, demonstrating integrity, ethics, and professionalism while dealing with customers.
Provide role clarity to energy officers:
Provide complete clarity to Energy Officers related to their day-to-day tasks, sales & collections plans, routes and targets; this includes ensuring Energy Officers have a pre-arranged sales route/area to sell in, they demonstrate and sell Sun King products, and they have the confidence to present and resolve basic customer queries on the spot. They have access to the Area Business Manager in case of questions and concerns.
Daily field visits:
Have a weekly touchpoint with every Energy Officer in your area â either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues the energy officers face and report them to your Regional Business Manager every week. Ensure that the first five sales of each Energy Officer are made along with the Area Business Manager in the area by each Energy Officer to ensure that each Energy Officer has full grasp of the core sales and collection process.
Work with energy officers:
Conduct joint fieldwork with a group of Energy Officers to provide sales and collection training weekly and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centres and markets to make group sales.
Exceed your sales & collections targets:
Meet or exceed sales and collection targets established on the 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, as desired and confirmed with your Regional Business Manager.
Drive robust field sales processes:
Review collection progress with your team daily and provide adequate training to drive better collections in your areas. This includes customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse if the customer defaults.
Resolve customer issues:
Provide world-class customer service to your customers regarding product delivery, training on using and making payments, installation, and after-sales warranty issues. Ensure that you work with your energy officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
Review meetings with energy officers:
Conduct weekly table meetings with Energy Officers and ensure that you have a Regional Business Manager present in those meetings to resolve any outstanding customers or Energy Officer issues. Coordinate, plan and organise the meeting to have maximum attendance and progress. Recognise outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
You might be a strong candidate if you:Hold minimum of a diploma from a recognized institution preferably in sales and marketing. A degree will be an added advantage Have at least three years of field sales experience, preferably in FMCG, Micro-Finance, or Telecom. Are passionate about working with rural consumers and resolving their issues.Â Are process-oriented and able to work without supervision and manage the area. Have a drive for social mission to provide energy to consumers and employment to rural communities.Â Good communication skills, ability to build teams. Good communication skills.
What we offer (in addition to compensation and statutory benefits):An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;Â The chance to work in an open minded, collaborative culture surrounded by enthusiastic Sun King employees who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world; A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.Â Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Academy.
About Sun King
Sun King is the worldâs largest off-grid solar energy company with cutting-edge product design, pioneering fintech and a grassroots installation model that provides energy to the 1.8 billion consumers across Africa and Asia who lack access to reliable electricity. Founded in 2007, Sun King sets the gold standard for off-grid solar performance and design as part of its mission: powering access to brighter lives.Sun Kingâs 2,500+ staff and 23,000 field agents serve 100 million product users based in 65 countries around the world. With direct-to-consumer sales active in 11 countries, Sun King is growing rapidly. Every month, we equip 330,000 homes and businesses with power and light.Â The needs of energy consumers in Africa and Asia are diverse. From cost-effective and durable lamps to powerful home and business energy systems as well as modern entertainment and energy storage systems, Sun King's broad array of products unlock a higher quality of life. Whether devising safe and environmentally friendly electric-powered cookers or exploring the future of pay-as-you-go mobility and vehicles in Africa to concocting ever-more-powerful solar energy solutions, Sun Kingâs technology team nurtures and devises scalable, inventive solutions to pressing global challenges.Sun Kingâs innovative pay-as-you-go financing model dismantles the upfront cost burden that blocks low-income households from transitioning from polluting and harmful kerosene fuels and gas generators to clean, affordable and green solar energy. Sun King customers can purchase products using the companyâs technology-enabled, pay-as-you-go âEasy Buyâ financing service, which breaks payments down into regular, affordable instalments. These payments can be made via mobile money for as little as $0.15 a day. After one to two years of payments, customers own their solar equipment outright.Though united by a commitment to serving underserved off-grid families, Sun King comprises a broad, inclusive group of individuals working across 11 countries. Sun Kingâs world-class roster of product designers, data scientists, logistics experts, customer service professionals, operations gurus and marketing and communications strategists work together to devise solutions to the complicated and multidimensional challenges of energy access, climate action and social inclusion.Across the diverse countries where we operate and work, we build awareness of diversity and promote equity. Sun King is committed to gender equality in the workplace. Women represent 47% of Sun Kingâs workforce.
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