BRANCH MANAGER (Logbook Product)
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Job summary
Phoenix Capital Limited is looking for a suitable, passionate, and qualified individual to fill the position of Branch Manager
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
5 years
Job descriptions & requirements
You will be responsible for managing resources, staff, developing and attaining sales goal. Delivering customer service, maintaining a healthy portfolio, implement strategies on penetration of business segments, markets and growing the branch revenue.
Roles and responsibilities:
Sales and Business Development
- Actively promote the company’s products and services, consistently meeting and exceeding individual and branch sales targets.
- Develop and execute branch-level sales strategies to drive new business acquisition and market
- share growth.
- Build and maintain relationships with key clients, partners, and local businesses to generate leads and referrals.
- Identify and pursue new business opportunities through networking, community engagement, and market research.
- Ensure all branch team members are motivated, trained, and aligned with sales objectives and KPIs.
Performance Management
- Lead and manage overall branch performance in sales, collections, PAR (Portfolio at Risk), and operational efficiency.
- Set, monitor, and track branch sales and collection goals; analyze performance reports to implement corrective actions when needed.
- Oversee budgets, forecasts, and financial reporting to ensure profitability and sustainability.
- Collaborate with senior management to align branch objectives with company-wide sales goals.
Team Leadership
- Recruit, train, and develop a high-performing sales and collections team.
- Provide coaching, motivation, and ongoing performance feedback to ensure consistent achievement of individual and team KPIs.
- Delegate responsibilities effectively to optimize team productivity and efficiency.
Customer Experience and Relationship Management
- Champion customer satisfaction by ensuring prompt, professional service and effective issue resolution.
- Foster strong customer relationships to enhance retention, loyalty, and cross-selling opportunities.
- Oversee credit and loan approval processes to ensure compliance and customer satisfaction.
Operational Excellence
- Ensure smooth and efficient branch operations while maintaining compliance with company policies and regulatory standards.
- Drive continuous improvement in sales processes, reporting accuracy, and staff capability.
- Participate in strategic discussions with higher management on performance, growth, and market opportunities. Handle other tasks and special projects as assigned.
Other tasks/projects as assigned.
Summary of Qualifications:
A minimum of 5 years of microfinance experience, experience in computer skills preferably spread sheets and understanding loan management apps, keen to details, implementation, follow-up and results oriented.
Your application must include a covering letter highlighting relevant experience and key achievements, a detailed CV, a daytime phone contact, valid email address and the names and telephone contacts of three professional referees.
When Needed; Immediately
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