1 month ago
Supervisor – ICT
BrighterMonday Consulting
Management & Business Development
Banking, Finance & Insurance
Confidential
Easy Apply
Job Summary
The ICT Supervisor will support the formulation and execution of Sacco's ICT strategy and ensure the availability, security, and efficiency of all ICT systems including the core banking system (Microsoft Dynamics 365), mobile and digital channels, and related infrastructure. This position is also key to succession management, requiring strong leadership, mentorship, and innovation to sustain long-term ICT service continuity and transformation.
- Minimum Qualification : Bachelors
- Experience Level : Mid level
- Experience Length : 5 years
Job Description/Requirements
Our client, a leading Deposit Taking Sacco licensed by the Sacco Societies Regulatory Authority (SASRA), offers a wide range of savings and loan products with a commitment to delivering excellent member service. The Sacco is registered under the Cooperative Societies Act Cap 491 and seeks to recruit a competent and experienced ICT professional on permanent and pensionable terms, based on satisfactory performance.
Key Responsibilities
● Provide technical support across all ICT systems including desktop, server, network, and core banking infrastructure.
● Ensure the smooth operation, security, and optimization of Microsoft Dynamics 365 Business Central (Core Banking System).
● Oversee mobile banking channels, USSD, and integration with third-party payment systems (e.g., M-Pesa, agency banking, and online platforms).
● Manage hardware and software upgrades, ensuring system reliability and minimal downtime.
● Monitor and maintain the Society’s LAN/WAN, internet, and power backup systems.
● Conduct security monitoring — detect, report, and mitigate cyber threats, intrusions, or unauthorized access.
● Ensure compliance with information security best practices and relevant regulatory standards (e.g., SASRA ICT Guidelines).
● Ensure compliance with the Data Protection Act of Kenya in all ICT operations, especially in handling members’ personal and financial data.
● Manage ICT service requests and incidents per the Society’s ICT Service Management policy.
● Support website maintenance, SEO, and online content updates in liaison with the Marketing and Business Development team.
● Support automation and digital transformation initiatives, including process optimization and data analytics.
● Train and mentor ICT staff and other department users to enhance system utilization and security awareness.
● Provide technical input in ICT budgeting, procurement, and policy formulation.
Requirements
● Bachelor’s Degree in Computer Science, Information Technology, or a related field.
● At least 5 years of relevant ICT experience, 3 of which must be in a supervisory or team leadership role in a financial institution or Sacco environment.
● Hands-on experience supporting Microsoft Dynamics NAV or Dynamics 365 Business Central.
● Proven experience in mobile and digital banking channel support and integrations.
● Demonstrated understanding of network administration, system security, backup management, and disaster recovery.
● Basic information security certifications (e.g., CompTIA Security+, CEH, ISO/IEC 27001
● awareness, or equivalent) will be an added advantage.
Key Skills and Competencies
● Strong technical and analytical skills.
● Good knowledge of Windows Server and user environments.
● Excellent problem-solving and troubleshooting abilities.
● Knowledge of cybersecurity principles and best practices.
● Proactive, innovative, and a good team leader.
● Excellent communication and interpersonal skills.
● Strategic thinker with capacity to mentor and build ICT capacity for future leadership
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