General Manager
HENNESSISS HOTEL LIMITED
Management & Business Development
Job Summary
We're seeking an experienced and dynamic General Manager to lead our 3-star hotel team. The successful candidate will be responsible for driving revenue growth, improving guest satisfaction, and maintaining high standards of hotel operations. The ideal candidate will have a strong leadership presence, excellent communication skills, and a passion for delivering exceptional guest experiences.
- Minimum Qualification : Bachelors
- Experience Level : Mid level
- Experience Length : 5 years
Job Description/Requirements
Key Responsibilities:
1. Leadership and Team Management:
- Lead, motivate, and develop a high-performing team of department heads and staff.
- Foster a positive and inclusive work environment that promotes employee engagement and
retention.
- Conduct performance evaluations, provide feedback, and develop training plans.
2. Revenue Growth and Profitability:
- Develop and implement strategies to drive revenue growth, improve profitability, and increase
market share.
- Analyze financial reports, identify areas for improvement, and implement cost-saving initiatives.
- Manage budgeting, forecasting, and financial planning.
3. Guest Satisfaction:
- Ensure exceptional guest experiences, responding to feedback and complaints.
- Implement guest satisfaction initiatives and monitor feedback.
- Foster a culture of customer-centricity throughout the hotel.
4. Hotel Operations:
- Oversee all aspects of hotel operations, including front office, housekeeping, food and beverage,
and maintenance.
- Ensure high standards of quality, cleanliness, and safety.
- Implement and maintain hotel policies, procedures, and standards.
5. Marketing and Sales:
- Develop and implement marketing strategies to drive business and increase visibility.
- Build and maintain relationships with key accounts, partners, and stakeholders.
- Collaborate with sales teams to identify new business opportunities.
6. Quality Control and Risk Management:
- Ensure compliance with hotel standards, policies, and procedures.
- Conduct regular quality control checks and audits.
- Identify and mitigate risks, implementing corrective actions as needed.
Requirements:
- 5+ years of experience in hotel general management or similar role in a 3-star hotel or hospitality setting.
- Strong leadership and management skills.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Familiarity with hotel operations, revenue management, and customer service principles.
Preferred Qualifications:
- Hospitality degree or certification (e.g., hospitality management, hotel administration).
- Experience with hotel management systems (PMS) and revenue management systems.
- Knowledge of labour laws, health and safety regulations, and hotel industry standards.
If you're a motivated and experienced hotel professional looking for a new challenge, we'd love to hear from you!
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