Cashier/Host

The cashiers at Big Fish Restaurants are responsible for seating guests, answering phones and taking to-go orders, processing all payments, handling the cash register and filling in the daily balance report. They must also have knowledge of the menu, great attitude and customer service skills, and take care of their work space and work tools provided to them by Big Fish Restaurants. Like all other positions at the restaurant, they must  comply with all company policies. 

Primary Responsibilities 

1. Show up ready for work (clean and in full uniform) at the time scheduled

2. Maintain your personal appearance in accordance to restaurant grooming standards

3. Obtain,receive and handle cash,mpesa,credit card and petty cash vouches 

4. Greet and say goodbye to 100% of the guests that walk through our doors in a courteous way

5. Seat guests and provide them with clean menus, using Big Fish Restaurants server rotation guidelines

6. Know table numbers and register tables seated to each waiter 

7. Maintain daily sales records 

8. When restaurant is at capacity, maintain guest waiting time and quote proper waiting time

9. Answer telephone according to script within three rings and with a smile in your voice

10. Take messages, to-go orders and provide information regarding operations and events to customers through telephone calls and in person

11. Verify and confirm individual and group reservations

12. Carefully receive and process all payment methods for restaurant guest checks and return change or CC receipt to server or customer

13. Have full knowledge of the menu in order to correctly take to-go orders

14. Input, get ready and deliver complete and presentable to-go orders to customers

15. Settle all guest checks in POS system and maintain accountability for all financial transactions

16. Maintain complete knowledge of SBA POS system for required transactions 

17. Responsible for keeping  all credit card transactions

18. Process all tipped employees check-outs 

19. Fill out a daily balance report correctly at the end of the day

20. Report any financial discrepancies to management

21. Set up and organize work station I.e waiters’ POS and captain orders  

22. Perform cleaning duties as assigned 

Additional Responsibilities 

• When necessary, assist the team with attending tables or other functions 
• Maintain a harmonious relationship with all employees 
• Utilize suggestive and upgrade selling on to-go orders
• Request management for any supplies needed from storage 
• Make good use and maintain cleanliness of restaurant equipment and utensils 
• Must know and follow sanitary food handling procedures
• Attend all scheduled meetings and provide suggestions for improvement
• Other duties as assigned by management

Qualifications and skill requirements

• Must have basic knowledge in accounting or computerized accounting i.e. sage, QuickBooks or pestle
• Must have a current Food Handlers medical report
• Must demonstrate full knowledge of the food, beverage and dessert menu in order to be able to answer any customer's questions
• Must possess ability to compute mathematical & statistical calculations
• Must have ability to prioritize and organize
• Should be able to maintain concentration in a busy and crowded environment
• Must have multi-tasking abilities
• Must have an upbeat and positive attitude 
• Must have a pleasant personality
• Must be a team player
• Must be good in communications skills both verbal and written 
• Previous cashiering experience or accountancy is an added advantage 
• CPA1 or KATC
• Should be able to close work late

Working conditions 

• Sitting, standing and walking and for extended periods of time
• Working under pressure in a busy environment

Salary Range: 18-25k