WAITERS (5 POSITIONS)

JOB TITLE: WAITERS (5 POSITIONS)

NATURE OF JOB: FULL TIME

INDUSTRY: HOSPITALITY

SALARY: KSHS.22,000

JOB LOCATION: WESTLANDS

DUTIES AND RESPONSIBILITIES

Guest Service & Experience

• Warmly welcome guests upon arrival and guide them to their tables.
• Present menus, explain specials, and provide recommendations based on guests’ preferences.
• Anticipate guest needs and respond promptly to requests.
• Ensure guests have a seamless, memorable fine-dining experience from arrival to departure.

Order Taking & Accuracy

• Take food and beverage orders clearly and accurately, using POS systems where required.
• Repeat orders to guests for confirmation, ensuring no errors.
• Communicate special dietary requirements, allergies, or preferences to the kitchen promptly.

Food & Beverage Service

• Serve food and drinks following fine-dining protocols, including correct sequence of service and plate placement.
• Perform wine presentation and service, including opening, pouring, and pairing recommendations (if trained).
• Monitor tables continuously to refresh drinks, clear used dishes, and ensure comfort.

Table Setup & Presentation

• Set up tables with immaculate attention to detail, including cutlery, glassware, linens, and centerpieces.
• Ensure mise en place is fully prepared before service (cutlery, condiments, napkins, trays, etc.).
• Maintain an elegant and organized dining environment.

Coordination & Communication

• Liaise closely with kitchen and bar staff to ensure accurate and timely order delivery.
• Communicate guest complaints or issues to supervisors immediately and professionally.
• Assist team members during peak hours to ensure smooth and efficient service.

Cleanliness & Hygiene

• Clear, clean, and reset tables promptly after guest departure.
• Ensure cleanliness of service stations, cutlery, trays, and glassware.
• Follow food handling, hygiene, and safety regulations at all times.

Billing & Cash Handling

• Present bills promptly and handle payments accurately.
• Process transactions via cash, mobile money, or card systems.
• Ensure correct billing and report any discrepancies to management.

Upselling & Revenue Enhancement

• Actively promote special dishes, premium beverages, and add-ons to maximize revenue.
• Recommend wine pairings or signature cocktails to enhance the guest dining experience.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma in Hospitality Management or a related field
• Minimum of 2 years’ experience working as a waiter in a high-end, fine-dining restaurant
• Strong knowledge of continental cuisine and a wide range of alcoholic beverages
• Ability to take orders accurately and serve food and beverages in accordance with
• fine-dining standards and protocols