Dispatch Lead

Duties and Responsibilities:

• Supervise and manage a team of Order Packers to ensure timely and accurate packing of customer orders.
• Ensure that all orders are packed and dispatched in accordance with the company's policies and procedures.
• Continuously review and improve processes to increase efficiency and reduce errors.
• Ensure that all equipment and tools used in the packing process are maintained and in good working condition.
• Collaborate with other teams, such as customer service and logistics, to resolve any customer complaints or delivery issues.
• Train new team members on packing processes and procedures.
• Foster a positive team environment by setting clear goals, providing feedback, and recognizing team members' achievements.
• Provide regular reports on team performance to the Operations Manager

Requirements:

• Bachelor’s Degree in any field, or its equivalent
• 3+ years of experience in a dispatch or order-packing role
• Proven leadership skills with experience managing a team
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Experience with process improvement methodologies (Lean Six Sigma) and warehouse methodologies (5S) and food safety standards
• Ability to work in a fast-paced and dynamic environment
• A commitment to delivering exceptional customer service