New
1 week ago

Job Summary

Applications are hereby invited for the advertised position of Executive, Support & Services Candidates with experience in IT and the below fields; Experience in Hotel industry, experience in Technical Support Center, experience in handling ERP solutions or Interfaces

  • Minimum Qualification:Diploma
  • Experience Level:Mid level
  • Experience Length:3 years

Job Description/Requirements

Job Description
  • Implementation and post implementation support both at site and remotely from office.
  • Readying implementation data pre-requisites, creating implementation blue prints as per project orders and adherence to the  implementation process
  • Implementation of PMS applications and conducting training sessions to customers
  • To record and classify received incidents and undertake immediate effort towards its closure
  • To log all incident/service requests, categorize and allocate categories/ classifications
  • Follow SOPs in handling incidents raised and ensure an escalation or closure
  • Accurately manage crisis escalation and transfer calls/tasks to other teams as appropriate
  • Respond to technology support issues at a moment’s notice and be on-call as needed.
    • Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product. Performs miscellaneous job-related duties as assigned by the supervisors and management.
  • Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
  • Improves quality service by recommending improved processes; identifying new product and service applications.
  • Understanding of technical terminologies. Ability to ask open-ended questions and uncover information. Ability to work as part of a team. Well organized, meticulous attention to detail with ability to multi-task. 

Job Responsibilities
  • Required Skills
  • Experience if any
  • Excellent Verbal and Written Communication Skills
  • Excellent presentation and technical writing skills
  • Strong customer-focus and problem-solving skills
  • Skills in planning, organizing and adapting within a multi-tasking environment
  • Able to work independently and under pressure
  • Having good knowledge of a product depending on the service area
  • Able to identify trouble spots and excellent problem-solving skills
  • Good team player
  • Able to learn new and evolving technologies
  • Excellent time management skills and customer service skills
  • Knowledge of IoT and Windows range of application
  • Having knowledge of remote connectivity tools (AnyDesk, TeamViewer, RDP, LogMeIn etc.)
  • Multi-linguistic skills
  • Hospitality Domain knowledge preferred
  • Knowledge in SQL preferred

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