Hotel Operations Manager

Key Responsibilities

• Guest Satisfaction: Ensuring high standards of guest service and addressing complaints promptly.

• Staff Management: Training and supervising employees, as well as managing schedules and performance.

• Operational Efficiency: Implementing and optimizing operational processes to improve efficiency and guest experience.

• Financial Management: Managing budgets, controlling costs, and tracking financial performance.

• Quality Assurance: Implementing and enforcing quality standards, ensuring cleanliness, and maintaining facilities.

• Problem-Solving: Resolving issues and addressing operational challenges.

• Communication and Collaboration: Coordinating with other hotel managers, department heads, and staff.

• Compliance: Ensuring adherence to health and safety regulations and local laws.

• Inventory Management: Monitoring and ordering supplies and equipment as needed.

Education & Professional Background:

• Bachelor’s degree in Hospitality Management, Business or a related field.

• A postgraduate diploma or professional certification in Hospitality or Hotel Operations is an added advantage.

• At least 6 years’ experience as an operations Manager, with a minimum of 3 in the hotel industry.

• Proven experience in managing hotel departments such as front office, housekeeping, F&B, and maintenance.

Technical Skills

• Strong knowledge of hotel management systems.

• Financial acumen, including budgeting, forecasting, and cost control.

• Familiarity with health and safety regulations, labour laws, and compliance requirements in Kenya.

Key Competencies:

• Excellent leadership and team management skills.

• Strong communication and interpersonal skills.

• Guest-focused mindset with a commitment to service excellence.

• Ability to multitask, solve problems, and work under pressure.

• Strong organizational and time management abilities.

Deadline:

28th May 2025