Operations Director

Our client who is in the high-tech space offering global technical services is looking for a Operations Director to join their vibrant team in Nairobi.

KEY RESPONSIBILITIES AND DUTIES

• Develops and implements complaint resolution procedures; ensures the area is staffed and trained to handle inquiries and authorization requests from providers.
• Responsible for providing leadership and strategic planning for the clinical area of operations by establishing goals, objectives, policies, and decision-making for the department      related to performance and operational issues is preferred.
• Partners with other senior management team members to drive integrated talent management, development, compensation, and performance management strategies to build internal and      external talent pipelines, ensuring a sustainable bench of growing and ready-now talent for key positions for the organization.
• Ensure Performance and Talent Management  drive the achievement of business goals through objective and development plan setting, performance appraisals, and talent development.
• Promote and foster a culture and environment that is productive, open, empowering, safe, and equitable and coach others to behave and make decisions in line with the core values.
• Promote organizational vision, values & services to all patients & stakeholders.
• Provides direction to, and accomplishes results through the team.
• Manages staffing and deployment of  assigned resources.
• Assist in maintaining organization-wide quality standards.
• Develops and implement change plans, managing the business readiness to change and the existing and new      strategic and cultural issues.
• Manages special projects.

QUALIFICATIONS:

EDUCATION/KNOWLEDGE AND EXPERIENCE

• Bachelor of Finance, Business Administration or Commerce
• MBA in the same field is an added advantage
• Professional Accreditation is a MUST.
• At least 8 years experience in a call center or BPO operational & functional areas with at least 4 years in a management role.