Resort Front Office Manager

Swahili Beach Resort
Position: Front Office Manager
Location: Diani Ukunda
Swahili Beach Resort, a prestigious 4-star and above property, is seeking a dynamic, results-driven Front Office Manager to lead our guest services and operations team.
This is a key leadership role, responsible for ensuring exceptional guest experiences, operational excellence, and team performance.
Key Responsibilities:

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• Lead and manage the Front Office team to deliver world-class guest service consistently.
  
• Oversee daily front office operations, including check-in/check-out, reservations, concierge, and guest relations.
  
• Ensure adherence to hotel policies, SOPs, and quality standards.
  
• Handle and resolve escalated guest complaints with professionalism and tact.
  
• Collaborate with Housekeeping, F&B, and other departments to ensure seamless guest experiences.
  
• Maintain accurate front office records, reporting, and performance metrics.
  
• Develop, mentor, and motivate staff, ensuring a high-performing and engaged team.
  

Qualifications & Experience:

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• Minimum 7 years’ experience in Front Office or Guest Services management at 4-star or above hotels.
  
• Proven leadership and team management skills.
  
• Strong problem-solving, communication, and interpersonal skills.
  
• Knowledge of hotel management systems, booking engines, and operational workflows.
  
• Commitment to service excellence, professionalism, and operational integrity.
  

Additional Information:

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• Male candidates are encouraged to apply.
  
• Reports directly to the General Manager.
  

Application Instructions:
Qualified candidates are invited to submit their CVs to hrm@swahilibeach.com by 17th December 2025.
Only shortlisted candidates will be contacted.
Swahili Beach Resort is an equal opportunity employer committed to fostering professional growth and excellence in hospitality.