SALES COORDINATOR
Easy apply
New
Job summary
Receive and respond to customer inquiries via phone, email, and WhatsApp professionally
Min Qualification:
Bachelors
Experience Level:
Entry level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Location: Mombasa Road, Nairobi
Department: Sales & Marketing
Reports To: Customer Service Manager
Salary: KES 100,000 – 120,000 Gross
Qualifications
- Bachelor's Degree in Business, Marketing, Chemistry, or a related field.
Experience
- Minimum 3–5 years' experience in Sales Administration, Sales Coordination, or Customer Service.
- Experience using ERP systems and sales software is an added advantage.
Required Skills & Competencies
- Strong communication and interpersonal skills.
- Excellent organizational and coordination abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Knowledge of ERP systems and CRM software.
- Strong customer service and relationship management skills.
- Ability to multitask, prioritize, and work under pressure.
- Good analytical and problem-solving skills.
- High attention to detail and accuracy.
Key Responsibilities
- Receive and respond to customer inquiries via phone, email, and WhatsApp professionally.
- Process customer orders accurately and promptly in the ERP system.
- Prepare quotations, delivery schedules, and obtain necessary approvals.
- Coordinate with stores, dispatch, and finance teams to ensure timely order fulfillment.
- Maintain accurate sales records, customer databases, and CRM information.
- Follow up on customer orders, pending payments, deliveries, and resolve discrepancies.
- Handle customer complaints, resolve issues, and escalate complex cases where necessary.
- Prepare daily, weekly, and monthly sales performance reports.
- Support the sales team with documentation, tender submissions, and marketing materials.
- Monitor stock availability and communicate stock levels to relevant departments.
- Reconcile customer account statements with the finance team.
- Maintain organized digital and physical sales records.
- Conduct customer satisfaction follow-ups and recommend service improvements.
- Assist in organizing customer visits, product demonstrations, exhibitions, and marketing events.
Only shortlisted candidates will be contacted.
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
