Sales Executive, Auto Parts Spares Division

A. Customer Engagement & Sales Conversion

• Welcome, greet, and assist all walk-in customers promptly and professionally.
• Assess customer needs and recommend appropriate auto parts (Isuzu and general market).
• Follow up on issued quotations to convert into confirmed sales.
• Provide upselling and cross-selling of parts and accessories.
• Maintain service discipline to reduce customer wait time from entry to invoice completion.

B. Quotations, Orders & Invoicing

• Generate accurate quotations, sales orders, and invoices in Odoo, aligned with approved pricing structures.
• Verify product codes, quantities, and prices before issuing documentation.
• Ensure zero errors in invoicing and timely handover of documents to customers and finance.
• Track quotation-to-sales conversion ratios and report variances.

C. Stock Coordination & Order Fulfillment

• Check real-time stock availability in Odoo before issuing quotations.
• Coordinate with the stores team to ensure quick picking, dispatch, and delivery of parts.
• Return unsold stock to the store daily and ensure Odoo records are updated.
• Flag frequently requested but unavailable parts to procurement.

D. Payments & Cash Handling

• Collect payments via cash and MPESA and record transactions in Odoo.
• Prepare daily handover log for all payments (cash/cheque) to the cashier.
• Reconcile daily sales records and escalate discrepancies immediately.
• Ensure zero uncollected or unreconciled payments at the end of each day

E. Returns, Loss Prevention & Reporting

• Process product returns, exchanges, and warranty claims in line with company policy.
• Capture lost sales reasons in Odoo (e.g., stockouts, high pricing).
• Report trends, customer feedback, and buying patterns to management.
• Participate in monthly sales and performance reviews.

• Education: Diploma/Certificate in Sales & Marketing, Business, Automotive Engineering, or related field.
• Experience: Minimum 3 years in retail  sales, preferably in auto spares or hardware.
• Knowledge of Isuzu parts and general auto spares market.
• Proficiency in Odoo or similar ERP/POS system.
• Accuracy, attention to detail, and ability to work in a fast-paced retail environment.

Core Competencies

• Strong customer service and interpersonal skills.
• Accuracy in order processing and invoicing.
• Integrity, accountability, and teamwork.
• Ability to multitask in high-traffic retail counters.
• Service discipline and fast turnaround in sales processing.