Senior Tour Consultant

•    Develop and customize tour packages based on clients’ preferences, budgets, and travel requirements.
•    Handle inquiries and bookings from clients, providing prompt and accurate information.
•    Manage the full tour process including quotations, confirmations, invoicing, and travel documentation.
•    Liaise with local and international suppliers including airlines, hotels, transport providers, and tour guides.
•    Ensure high levels of customer satisfaction by providing excellent pre-tour, on-tour, and post-tour support.
•    Supervise junior consultants and support their development through training and mentorship.
•    Stay up to date with tourism trends, new products, and competitive market activities.
•    Coordinate group travel arrangements and manage complex itineraries.
•    Address and resolve any customer complaints or issues in a professional and timely manner.
Qualifications and Experience:
•    At least five years of experience in a senior tour consultant or supervisory role within the tourism industry.
•    Diploma or degree in Tourism Management, Hospitality, or a related field.
•    Strong knowledge of travel destinations, tour operations, and visa processes.
•    Proficiency in tour booking systems and computer applications (e.g., Amadeus, Galileo, Microsoft Office).
•    Excellent interpersonal, communication, and negotiation skills.
•    Ability to multitask, work under pressure, and deliver exceptional service.
Desirable Attributes:
•    Fluent in English; knowledge of other international languages is an added advantage.
•    Passionate about travel and creating memorable experiences for clients.
•    Well-organized, detail-oriented, and proactive.