Telesales and Regional Sales Executive

Job Description

The Telesales & Retail Sales Executive will be responsible for converting customer leads generated through Elimutab's regional advertising into actual tablet sales.

The employee will contact customers who have shown interest in our tablets, understand their needs, provide relevant product information, follow up on interested customers and direct them to the appropriate regional retailer or distributor in their location to complete the purchase.

The goal is to help our regional retailers sell more tablets. Increased sales by the retailers will support increased repeat orders from them to Elimutab.

Key Responsibilities

• Call leads generated through Elimutab's regional advertisements.
• Contact prospective customers and promote Elimutab tablets.
• Understand customer needs and recommend suitable products.
• Follow up with interested customers and work towards converting them into buyers.
• Direct customers to the appropriate regional retailer or distributor to complete their purchase.
• Maintain regular communication with customers until the sale is completed.
• Work with regional retailers to understand available products, stock and offers.
• Track leads and sales generated from assigned regions.
• Record calls, leads, follow-ups, customer referrals and sales accurately in the CRM.
• Share customer feedback and sales updates with the Sales Team.
• Meet and exceed agreed sales targets.

Mandatory KPIs

The successful candidate will be required to meet agreed daily, weekly and monthly targets for:

• Tablet Sales: Number of tablets sold through assigned regional retailers.
• Sales Revenue: Value of tablet sales generated.
• Lead Conversion: Conversion of leads generated from regional advertisements into actual sales.
• Retailer Sales: Sales generated for assigned regional retailers/distributors.
• Customer Follow-Up: Timely and consistent follow-up of interested customers.
• Customer Referrals: Customers successfully directed to the correct retailer/distributor for purchase.
• Call Activity: Required daily outbound calls to ensure adequate lead engagement.
• CRM Reporting: Accurate recording of leads, calls, follow-ups, referrals and sales.

The primary KPI is tablet sales. Call volume is an activity measure; making calls without converting customers into sales will not be considered sufficient performance.

Mandatory Requirements

• Diploma or Degree in Sales and Marketing, Business Administration, Marketing, Communications or a related field.
• Minimum 2 years' experience in telesales, telemarketing, inside sales or a similar sales role.
• Proven experience achieving sales targets.
• Experience selling products over the phone and converting leads into sales.
• Experience using a CRM or sales management system.
• Basic computer skills, including email and data entry.

Key Skills

• Excellent verbal communication and telephone selling skills.
• Strong persuasion and negotiation skills.
• Good follow-up and closing skills.
• Ability to understand customer needs and recommend suitable products.
• Ability to handle objections and rejection positively.
• Strong sales and target-oriented mindset.
• Good customer relationship skills.
• Good time management and organisation.
• Ability to work independently and as part of a team.
• Strong accountability for sales results.