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4 days ago

Job Summary

Our client is seeking a dynamic and customer-focused Tours & Travel Consultant to join their team. The successful candidate will be responsible for designing and selling tour packages, handling client inquiries, providing travel advice, and ensuring seamless travel experiences for our customers. The ideal candidate should have a passion for travel,

  • Minimum Qualification : Diploma
  • Experience Level : Mid level
  • Experience Length : 2 years

Job Description/Requirements

Job Title:  Tours & Travel Consultant

Location: Nairobi

Employment Type: Full-Time - Contract

Reports To: Operations Manager


Job Summary

Key Responsibilities

• Design and sell customized travel packages for individuals, groups, and corporate clients.

• Recommend destinations, travel routes, accommodation, and activities based on client preferences.

• Negotiate with hotels, airlines, transport providers, and other service providers to get competitive rates.

• Upsell and cross-sell travel packages and services to maximize revenue.

• Handle client inquiries via phone, email, or in-person meetings and provide expert travel advice.

• Process bookings, reservations, and confirmations for flights, accommodations, tours, and transport.

• Ensure seamless coordination of travel plans and itineraries for clients.

• Address and resolve any travel-related issues or emergencies promptly.

• Keep up-to-date with the latest travel trends, new destinations, and emerging tourism markets.

• Develop relationships with local and international travel agencies, hotels, airlines, and other partners.

• Identify and target new customer segments to grow sales and market reach.

• Participate in tourism fairs, networking events, and promotional activities to attract clients.

• Advise clients on visa requirements, travel insurance, health regulations, and other travel documentation.

• Ensure all travel bookings comply with company policies and regulatory requirements.

• Maintain accurate records of bookings, payments, and customer interactions.


Qualifications & Experience

• Diploma or Bachelor’s degree in Tourism Management, Hospitality, Business Administration, or a related field.

• Minimum 2-5 years experience in a similar role within a tour and travel company.

• Proven track record in travel sales and customer service.

• Experience with travel booking systems (e.g., Amadeus, Galileo, Sabre) is an added advantage.

• Strong knowledge of local and international travel destinations.


Key Skills & Competencies

• Excellent communication and interpersonal skills to engage with clients and partners.

• Strong sales and negotiation skills to convert leads into bookings.

• Attention to detail in planning and organizing travel itineraries.

• Ability to multitask and work under pressure in a fast-paced environment.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM systems.

• Knowledge of multiple languages is an advantage.


How to Apply:

Send your CV and cover letter to jobs@toplevelmanagement.co.ke  with the subject “Application for Tour Consultant Position.”


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