Waiter(ess)
Artcaffe Coffee & Bakery Ltd
Food Services & Catering
Job Summary
As a Waiter/Waitress at Artcaffe, you will be the ambassador of our guest experience.
- Minimum Qualification : Certificate
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Location: Artcaffe Coffee & Bakery Limited
Reports to: Restaurant Manager
Employment Type: Full-time
About Us
Artcaffe is Nairobi’s premier destination for exceptional dining experiences, where artisanal bakery meets curated cuisine in an elegant atmosphere. We take pride in delivering impeccable service, exquisite presentation, and memorable moments to every guest.
Join our team of hospitality professionals and be part of a brand synonymous with excellence.
The Role
As a Waiter/Waitress at Artcaffe, you will be the ambassador of our guest experience.
Your attention to detail, polished service skills, and passion for hospitality will ensure every patron receives white-glove treatment from arrival to departure.
Key Responsibilities
Service Excellence
- Warmly greet and seat guests with refined hospitality
- Master menu knowledge to provide expert recommendations
- Anticipate guest needs with discreet, attentive service
- Present dishes/beverages with precision timing and elegant presentation
- Handle payments and billing with discretion and accuracy
Operational Standards
- Maintain pristine table setups (cutlery polishing, linen care, floral arrangements)
- Ensure immaculate station upkeep throughout service
- Coordinate seamlessly with kitchen and bar teams
- Uphold safety and hygiene protocols to Michelin-standard
Guest Relations
- Personalize interactions for regular clientele
- Professionally resolve service recoveries when needed
- Collect feedback to continuously elevate standards
We’re Looking For
- Minimum 1-2 years’ experience in high-volume premium dining
- A certificate in food and beverage service or any other related course
- Impeccable grooming and professional etiquette
- Fluency in English (additional languages advantageous)
- Micros POS system proficiency preferred
- Certification in food safety/wine knowledge a plus
Why Join Artcaffe?
- Be part of Kenya’s most iconic café-bakery brand
- Continuous training in world-class service techniques
- Career growth opportunities within our expanding group
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