Account Manager

Industry: IT

Location: Nairobi

Gross Salary:  Competitive

Our client is a start-up founded by technology enthusiasts with more than 30 years’ experience in the data centre industry across the world. They have recently received their series B funding and are looking at expanding their team. They seek to hire a competent professional Account Manager. As an Account Manager, you will be responsible for acquiring new clients and closing new MRR (Monthly Recurring Revenues).

In this role you will operate autonomously, closely collaborating with local Management, Marketing and Operations teams, and with (as appropriate) HQ Marketing, Finance and Legal, mobilizing resources in achieving its account acquisition and sales objectives. You will have authority and discretion to set and negotiate sales terms within the boundaries set by Management. Prospective and newly acquired accounts are primarily local, however, can be substantial and high profile. Contact is with all decision makers up to C-suite level.

Key Responsibilities

Sales

·        Develop and implement effective sales action plans to meet or exceed sales targets

·        Analyse market trends, customer needs, and competition to identify growth opportunities and adjust strategies accordingly

Achieve your MRR target

·        Oversee your entire sales process, from lead generation to deal closure, ensuring efficiency and effectiveness

Build relationships

·        Proactively create and build relationships with decision-makers up to C-suite level at prospective and newly acquired customers, directly or through leads generated by local Marketing or partners

Scout for new opportunities

·        Actively use LinkedIn or other structured social media campaigns and traditional “cold calling”, and prepare for and attend appropriate local industry events to gain appointments, build relationships and increase awareness of PAIX’s value proposition

Negotiate and Close

·        Identify, qualify, pursue (design and propose), negotiate and profitably close net new business, in close collaboration with local

·        Conduct commercial and customer contract negotiations within own delegated authority and predefined ranges/guidelines

 

Ensure proper information maintenance in ZohoCRM

·        Maintain up to date and accurate information on all customer and sales activity in ZohoCRM

·        Manage opportunities in compliance with Sales processes and policies and Sales standards of performance

·        Establish and monitor sales pipelines, ensuring accurate forecasting and reporting

 

Client Relationship Management

·        Build and maintain strong relationships with key clients and strategic partners

·        ddress customer inquiries, concerns, and escalations in a timely and professional manner

 

Support immediate post-sales activities as a primary customer contact

·        Direct, oversee and support immediate post-sale activity to ensure continuity and satisfactory customer onboarding

 

Prepare and facilitate customer hand-over

·        Hand-over closed business to the Customer Implementation / Operations team

 

Requirements

·        Bachelor’s degree in business or IT field

·        5+ years of experience in a consultative selling area

·        Track record of deals within the BFIS sector

·        Preferable in IT Services/data centre/telco/network environment

·        Broad business network and contact data base especially in the Financial industry

·        Be able to bring your own pipeline of prospective customers

·        Solid understanding of Microsoft office applications

·        Excellent teamwork skills

 

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Account Manager -IT) by 30th November 2023.