ASSISTANT TECHNICIAN (ELECTRONICS & HOME APPLIANCES)

2. Key Responsibilities

A. Delivery, Installation & Customer Support

• Assist in transporting electronic items to customer premises.
• Safely carry, handle, and unpack appliances during delivery.
• Support installation and setup of TVs, fridges, washing machines, ovens, microwaves, etc.
• Mount TVs on walls, assemble stands, and secure all fittings.
• Demonstrate product usage, safety guidelines, and basic troubleshooting to customers.
• Ensure excellent customer service and represent the company professionally.

B. Technical Assistance & Basic Diagnostics

• Conduct simple functionality tests on appliances before and after installation.
• Assist the Technician with basic wiring, cable arrangement, and connection checks.
• Identify obvious defects or installation challenges and report promptly.
• Support the Technician in preparing appliances for repair when required.

C. Field Support & Team Collaboration

• Accompany the Technician and Driver for home deliveries and service calls.
• Coordinate with the Driver to plan delivery routes and time schedules.
• Assist in lifting, positioning, and securing appliances during field work.
• Maintain courteous, respectful communication with customers at all times.

D. Workshop & Tool Management

• Maintain cleanliness and orderliness of the workshop and service area.
• Ensure tools and installation accessories are cleaned, returned, and accounted for.
• Follow basic safety procedures during installations and handling of equipment.

E. Spare Parts & Inventory Coordination

• Collect required parts or installation materials from Stores.
• Record parts used during installations and ensure unused items are returned.
• Report stock shortages or missing tools immediately.

F. Documentation & Reporting

• Maintain daily logs of installations completed and customer feedback received.
• Update job cards and service sheets as directed by the Technician or Manager.
• Report any customer issues, product concerns, or installation complications.

3. Qualifications

• Certificate or Diploma in Electrical/Electronic Engineering, ICT, or a related technical field (preferred).
• Prior experience assisting in appliance installations, home setups, or electronics handling is an added advantage.
• Basic understanding of household electronic items and how they operate.
• Ability to mount TVs and handle installation tools.
• Physically fit and capable of lifting heavy electronic items.
• Strong customer service etiquette and communication skills.

4. Core Competencies

• Technical Aptitude & Hands-On Agility
• Customer Service & Communication
• Safety Awareness & Handling Discipline
• Time Management & Reliability
• Teamwork & Field Coordination
• Problem Awareness & Escalation
• Documentation Accuracy
• Professional Conduct