Back Office Agent at NCBA Group

Job Description (adsbygoogle = window.adsbygoogle || []).push({}); The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.Job Purpose StatementTo deliver exceptional performance through excellent customer service, query and incident resolution as to both internal and external customers. The job holder will also be responsible timely follow up, escalation to ensure that quality customer service is maintained at all times and complies with the established service standards. Owning the customer , request , complaint and enquiry from end to end, and informing the customer and the relationship manager of the status while working within set SLAs and KPIsIdeal Job SpecificationsAcademic: University degree – Upper Second or GPA 3.0.Professional: Excellent problem-solving capabilitiesExcellent communication skills. Desired work experience: Four years’ experience in banking operations; interaction with CRM is an added advantage.Practical experience in use of relevant MS Office applications.