Beauty Shop Manager∏ Specialist

Key Responsibilities

A. Sales & Customer Service

Welcome customers, assess their needs, and recommend suitable beauty products.

Explain product benefits, usage instructions, and expected results.

Upsell and cross-sell products professionally.

Handle customer queries, complaints, and returns in a timely manner.

B. Shop Management

• Open and close the shop; ensure the shop is clean and well-presented.
  
• Manage stock levels daily and ensure shelves are always fully stocked.
  
• Track fast-moving and slow-moving items and advise management.
  
• Maintain visual merchandising standards.
  
• Ensure all equipment and displays are in good working condition.
  

C. Order & Inventory Management

• Receive, record, and process all customer orders (walk-ins, online, WhatsApp, Instagram).
  
• Track deliveries, follow up with courier services, and ensure timely dispatch.
  
• Conduct weekly stock counts and prepare inventory reports.
  
• Identify when to reorder and share procurement needs with the owner.
  

D. Technical Expertise (Product Specialist)

• Understand all beauty products, ingredients, and skin types.
  
• Guide customers on correct product combinations, routines, and safety.
  
• Stay updated on beauty trends and new product launches.
  
• Provide basic product demonstrations or mini consultations.
  

E. Cash & Records Management

• Handle daily sales transactions (cash, M-Pesa, POS).
  
• Maintain daily sales logs, receipts, and end-of-day reports.
  
• Ensure accurate cash reconciliation.
  

F. Marketing Support

• Create simple content (videos, photos, product descriptions) for social media.
  
• Share promotions, new arrivals, and beauty tips with customers.
  
• Assist in growing client loyalty and repeat sales.
  

Requirements

 Qualifications & Skills

• Certificate or diploma in Beauty Therapy, Cosmetology, or a related field.
  
• 1–2 years experience in beauty retail or a cosmetic shop.
  
• Strong knowledge of skincare, hair care, and beauty products.
  
• Excellent customer service and communication skills.
  
• Good computer skills (POS systems, inventory apps, WhatsApp Business).
  
• Honest, organized, reliable, and sales-driven.
  

Personality Traits

• Friendly and approachable
  
• Strong attention to detail
  
• Passionate about beauty and customer care
  
• Self-driven and able to work with minimal supervision