Call Center Agent

• Answer inbound and make outbound calls in a professional and courteous manner
  
• Provide product information, take orders, and resolve customer issues
  
• Assist customers with inquiries about our products and services
  
• Maintain accurate call records and customer data
  
• Follow scripts and call handling procedures where required
  
• Work as part of a team to meet performance targets and quality standards
  

Requirements:

• Fluent in English with excellent spoken and written communication skills
  
• Prior experience in a call center or customer support role (preferred but not required)
  
• Comfortable working U.S. hours (evening/night shifts may be required)
  
• Strong listening skills and attention to detail
  
• Good computer skills and ability to navigate systems quickly
  
• Positive attitude, professionalism, and a willingness to learn
  

Bonus Skills (Not Mandatory):

• Experience handling U.S.-based customer service calls
  
• Familiarity with CRM or call center software (e.g., Zoho, HubSpot, Five9)
  
• Passion or interest in coffee and hospitality
  

Why Join WiseHouse Connect:

• Be part of a growing international partnership
  
• Get hands-on training and continuous support
  
• Competitive pay with performance incentives
  
• Friendly, collaborative, and supportive work environment

Opportunity to grow with the company