Call Centre Agent Job

Key responsibilitiesTo pick all calls directed to the medical call center and assign them to the relevant people; and handle client complaints and queries in order to improve the efficiency of the care team.The role will provide support for Medical Business by; Pick all the calls directed to the, Medical call centre both main and back-upline and handle the clients to their satisfaction. Respond to potential/existing customer inquiries by providing and/orclarifying with the desired information. Inform clients and service providers by explaining procedures and answering questions through inbound calls. Resolves complaints by clarifying issues and exploring answers and alternative solutions, implementing solutions, and escalating unresolved complaints. Complaints management by proper escalation of client and service provider queries. Follow up for end to end resolution on all issues raised by both clients and providers. Ensure strict process compliance in line with the business lines objective. Maintain and improve quality results by adhering to standards and guidelines, recommending improved procedures. Pick insights from clients and provider feedback on product and process improvement, and report them to the relevant people in a timely manner. Generate reports on the various engagements and feedback collected. Minimum RequirementsExperience and Qualifications Bachelor’s Degree in Business Administration or related courses Minimum 2 years’ experience in a Health related Call center How To Apply Applications should be addressed to the Group Human Resources Manager, Madison Group Limited, Email: so as to be received by Friday 3 rd February, 2023.N.B: 1.Dont Miss Out On Your Next Job. Let's Have Your CV. Upload Your CV Here. NB: 2. Advance & Grow In Your Career?. Check Out Best short Courses For You.