Client Support Manager - Fintech

Reports to:  Operations Manager

Employment Type: Full Time

Job Level:  Management level

Job Overview 

Our company is searching for experienced candidates for the position of client support manager to join our growing team, please review the list of responsibilities and qualifications.

Responsibilities 

• Drive Revenue by building long term relationships with senior and operational stakeholders, understanding their strategies and goals.

• Create and maintain strategic account plans for each client and groups of clients to maximize utilization, growth and revenue.

• Align Onboarding, , Training, and support activities with client objectives to maximize growth and deliver additional revenue through up-sell and value-added services

• Partner with the Solutions team to ensure technical projects are delivering client outcomes

• Become a trusted adviser to your portfolio accounts, enabling an environment where best practices and innovative products will be adopted to drive both revenue and Client satisfaction

• Manage and support with commercial activities - Internal Reporting, Contract renewals, pricing negotiations and new product expansion.

• Become the established internal expert which corresponds with your account portfolio and market, with relevant payment products and potential competitors to develop and refine products and operations.

Qualifications 

• Bachelors degree in any relevant field

• 3+ years of experience in a fintech company

• Ability to build rapport quickly, identify and diagnose business problems and meet the specific customer needs with effective solutions

• Ability to professionally handle client issues and implement effective resolution

• Excellent interpersonal, communication and customer service and support skills