MANAGER (ELECTRONICS &APPLIANCES;)

Key Responsibilities

1. Operational Oversight & Store Efficiency

• Oversee end-to-end daily operations across sales, repairs, rider/driver dispatch, and store administration.
• Enforce operational discipline, opening and closing procedures, and staff attendance controls.
• Maintain a clean, organized, and customer-ready store environment.

2. Sales Leadership & Revenue Growth

• Supervise sales teams to achieve daily, weekly, and monthly sales targets.
• Drive active selling, upselling, and online engagement strategies.
• Monitor product performance, seasonal demand, and customer trends and advise management.

3. Repair & Service Centre Coordination

• Oversee repair workflows, ensuring timely diagnostics, quality repair outputs, and customer satisfaction.
• Ensure accurate recording of repair jobs, parts used, quotations issued, and follow-ups.
• Supervise technicians and ensure adherence to workmanship standards.

4. Inventory, Stock & Loss Control

• Ensure accuracy of all stock movements between branches, workshop, technicians, and sales floor.
• Conduct or supervise regular stock takes, reconcile variances, and escalate discrepancies promptly.
• Implement preventive measures to reduce losses, damages, or pilferage.

5. Team Leadership & Performance Management

• Allocate tasks, set daily performance expectations, and ensure follow-through.
• Mentor and guide sales, technical, and rider/driver teams for productivity and discipline.
• Address performance gaps, escalate misconduct, and support HR processes where required.

6. Customer Experience & Brand Representation

• Handle escalated customer concerns with professionalism and diplomacy.
• Ensure turnaround times are adhered to and communication with customers is timely and clear.
• Uphold high customer service standards across all staff.

7. Reporting & Documentation

• Prepare daily operational summaries including: sales, stock movement, repairs, dispatches, and issues observed.
• Maintain accurate logs for accountability, decision-making, and performance monitoring.
• Support management in audits, reviews, and operational planning.

Qualifications

• Diploma or Degree in Business, Retail Management, Marketing, or related field.
• Minimum 3 years’ supervisory experience in retail, electronics, service centers, or similar environments.
• Strong people management, customer handling, and operational coordination capabilities.
• Proficiency in MS Office and working knowledge of digital tools and systems.

Core Competencies

• Leadership & Team Coordination
• Sales & Customer Engagement
• Repair Workflow Supervision
• Stock & Inventory Accountability
• Operational Discipline
• Communication & Reporting
• Problem Solving & Decision Making
• Customer-Centred Mindset