SALES EXECUTIVE (WATER & IRRIGATION EQUIPMENT)

Key Roles

1. Customer Service and Counter Sales Management

·       Attend to walk-in and phone-in customers courteously and professionally.

·       Advise clients on suitable pumps, pipes, tanks, fittings, and irrigation products.

·       Prepare and issue quotations, LPOs, and invoices in Odoo.

·       Follow up on quotations to ensure conversion and customer retention.

1. Operational Coordination and Stock Accountability

·       Liaise with Stores, Dispatch, and Procurement teams to confirm product availability and delivery.

·       Reconcile daily stock movement and ensure all items issued are correctly returned or invoiced.

·       Report low or fast-moving stock for timely restocking.

1. Documentation and Record Management

·       Ensure all sales documents (quotations, invoices, LPOs) are accurately filed and retrievable.

·       Maintain up-to-date customer records and transaction logs in Odoo.

·       Support audit readiness by ensuring full traceability of all transactions.

1. Payment Collection and Reconciliation

·       Receive and verify customer payments (cash, M-Pesa, or cheque).

·       Ensure prompt hand-over to the cashier and daily reconciliation of receipts.

·       Maintain zero tolerance for unrecorded or pending payments.

1. After-Sales Support and Customer Retention

·       Follow up with customers after purchase to confirm satisfaction and product performance.

·       Address minor complaints promptly or escalate where necessary.

·       Promote repeat business and build long-term customer relationships.

1. Sales Reporting and Market Feedback

·       Compile daily and weekly sales performance reports.

·       Record competitor prices, customer preferences, and product inquiries.

·       Share actionable insights with the Sales Manager for planning and improvement.

1. Compliance and Professional Conduct

·       Uphold company policies on customer service, ethics, and confidentiality.

·       Adhere to health and safety standards at the sales counter.

·       Maintain professional grooming, punctuality, and teamwork at all times.

Qualifications & Experience

• Diploma or Certificate in Sales & Marketing, Business, Agricultural Engineering, or related field.
• A Bachelor’s Degree in a relevant field will be an added advantage.
• 1–2 years’ experience in water and irrigation sales (pumps, pipes, tanks, irrigation systems).
• Knowledge of Odoo ERP or other POS systems preferred.
• Excellent communication, numerical accuracy, and attention to detail.

Core Competencies

• Strong customer service orientation.
• Accuracy in documentation and record-keeping.
• Accountability and integrity in transactions.
• Team collaboration and problem-solving.
• Time management and multi-tasking ability.
• Professional demeanor and communication skills.