Immediate Start
3 weeks ago
Skills Required
Diploma in Customer Service Communication Business or related field Strong interpersonal and communication skills—both written and verbal Experience in digital customer care or social media engagement is an added advantage Ability to multitask manage pressure and work in a dynamic team Tech-savvy with a good understanding of social media platforms.Job Summary
To manage customer communication and support across all digital platforms, ensuring customer satisfaction and trust in the brand through timely, respectful, and helpful engagement.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Department: Marketing
Reports To: Marketing Coordinator / Sales Lead
Responsibilities
- Respond to customer inquiries, complaints, and feedback via social media comments, inbox messages, emails, texts, and calls.
- Provide accurate product information, educate customers and cold pitch to potential customers
- Resolve issues, and escalate technical or sensitive matters to the relevant department.
- Keep track of customer issues and follow up to ensure timely resolutions.
- Record frequently asked questions or common issues and help develop customer education content.
- Maintain a professional and courteous tone in all customer interactions while building brand .
- Work with the marketing and sales team to align customer care messaging and offers.
Important Safety Tips
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