Immediate Start
New
1 week ago
Customer Care Executive
Upperhill Gastroenterology
Customer Service & Support
Healthcare
KSh
60,000 - 75,000
Easy Apply
Skills Required
Customer Service Communication Multitasking Scheduling & Appointments Microsoft Office Social Media Communication Front Desk Operations WhatsApp Business Email Etiquette CRM Systems Telephone Handling Team Collaboration.Job Summary
We are hiring a Customer Care Executive to be the voice and face of our specialty clinic in Nairobi. The ideal candidate is eloquent, engaging, and well-presented - able to communicate with warmth and professionalism across phone, WhatsApp, email, and social media. A friendly, client-centered approach is essential.
- Minimum Qualification : Bachelors
- Experience Level : Mid level
- Experience Length : 5 years
- Working Hours : Full Time
Job Description/Requirements
Job Description
The Customer Care Executive will be the primary point of contact for clients, managing all communications via phone, WhatsApp, email, and social media. Responsibilities include:
- Booking and confirming appointments
- Managing clinic schedules
- Communicating key information (e.g., test prep, delays, follow-ups)
- Handling client inquiries and concerns professionally
- Maintaining accurate and confidential client records
- Coordinating with clinical and admin teams to ensure smooth service delivery
Requirements
- Degree in Business, Customer Service, or related field
- Minimum 5 years’ experience in a similar role, preferably in healthcare
- Excellent written and verbal communication skills
- Proficient in MS Office and messaging/email platforms
- Strong organizational and problem-solving abilities
- Friendly, professional, and patient-centered approach
- Ability to multitask in a fast-paced environment
Important Safety Tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
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