FRONT OFFICE RECEPTIONIST / ADMINISTRATOR

Number of Positions: 30

Locations: Mwiki, Dagoretti, Kawangware, Huruma, Kangemi, Kariobangi, Kenol, Gatundu, Githunguri, Wangige, Murang'a, Kangari, Othaya, Gilgil, Olkalou, Tassia, Buruburu, Zimmerman, Kahawa Wendani, Ruaraka, Chuka, Nkubu, Makutano, Maua, and Engineer.

KEY RESPONSIBILITIES

• Enroll and onboard new students and provide relevant information on available programs.
• Conduct telemarketing and student follow-ups using the CRM system.
• Support and coordinate fee collection and follow-up on outstanding payments.
• Coordinate and support examination management and administration.
• Provide excellent customer service and respond to student and customer inquiries.
• Oversee day-to-day operations and administrative activities at the branch.
• Supervise and coordinate staff working at branch level.
• Lead direct marketing initiatives to drive student enrollment and branch growth.
• Maintain accurate student and branch records.
• Perform any other duties as assigned by management.

QUALIFICATIONS & EXPERIENCE

• Minimum Certificate or Diploma in Business Administration, Marketing, Customer Service, or a related field.
• 3–5 years of relevant experience in front office administration, branch operations, customer service, sales, or a related role.
• Excellent customer service and communication skills.
• Strong interpersonal and organizational skills.
• Experience in student enrollment, telemarketing, fee collection, or branch administration is an added advantage.
• Proficiency in using CRM systems and basic computer applications.
• Ability to work independently, manage multiple tasks, and supervise branch-level activities.