HOSPITAL OPERATIONS MANAGER

JOB TITLE: HOSPITAL OPERATIONS MANAGER

NATURE OF JOB: FULL TIME

INDUSTRY: HEALTHCARE

SALARY: OPEN (COMMENSURATE WITH EXPERIENCE)

JOB LOCATION: EMBU

DUTIES AND RESPONSIBILITIES

Operational Leadership & Strategy

• Direct daily hospital operations, including staffing, scheduling, logistics, inventory management, facility readiness, and patient flow.
• Lead the development of the operational strategy, work plans, and Key Performance
• Indicators (KPIs) that are aligned with the overall hospital objectives.

Policy Implementation & Compliance

• Develop and roll out policies, Standard Operating Procedures (SOPs), and quality assurance programs.
• Ensure adherence to Ministry of Health (MOH), accreditation, and all regulatory standards.
• Oversee licensing requirements, audits, inspections, and internal compliance checks.

Human Resources & Performance Management

• Supervise core Human Resources (HR) functions such as recruitment, onboarding,
• attendance tracking, performance appraisals, grievance resolution, and staff development.
• Set and monitor operational KPIs, generate comprehensive performance reports, and implement continuous improvement plans.

Business Development & Reporting

• Support growth initiatives through service expansion, building stakeholder partnerships, and managing client engagement.
• Prepare daily, weekly, monthly, quarterly, and annual Management Information
• System (MIS) and performance reports for senior management.

Financial Control & Resource Management

• Manage departmental budgets, implement cost control programs, oversee supply procurement, and allocate resources efficiently.
• Drive efficiencies to minimize wastage and optimize overall operational costs.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Healthcare or Health Management combined with a diploma in any medical- related discipline
• A minimum of two years experience in a busy hospital environment, including significant operations or administration responsibilities
• Proven background in policy development, strategic planning, setting KPIs, performance management, and reporting
• Experience in human resources, business development, and the enforcement of compliance and quality standards